Guest Relations Agent

Job title:

Guest Relations Agent

Company:

Jurys Inn

Job description

The Guest Relation Agent at the 5-star The g Hotel & Spa plays a pivotal role in ensuring an exceptional guest experience. As the first point of contact for our guests, you will be responsible for welcoming, assisting, and addressing all guest inquiries with professionalism, courtesy, and efficiency. You will manage reservations, check-ins/outs, and provide personalized services to meet the unique needs of each guest. With a strong focus on delivering luxury service, the Guest Relation Agent ensures a seamless, memorable stay, striving to exceed guest expectations in every interaction. This is an excellent opportunity for individuals passionate about hospitality and delivering exceptional customer service in a prestigious, award-winning environment.Key Duties and Responsibilities:

• Guest Interaction: Greet and welcome all guests upon arrival with a warm, professional demeanor, ensuring they feel valued and cared for throughout their stay.

• Check-in/Check-out: Efficiently handle guest check-in and check-out procedures, ensuring accuracy in guest information and billing.

• Reservations Management: Manage and oversee guest reservations, making sure to accommodate special requests and preferences whenever possible.

• Guest Services: Address and resolve any guest inquiries, complaints, or concerns promptly and professionally, ensuring guest satisfaction at all times.

• Personalized Assistance: Provide personalized services such as restaurant reservations, spa bookings, and activity recommendations, tailored to the guest’s preferences.

• Communication: Effectively communicate guest needs to relevant departments (housekeeping, concierge, etc.) to ensure a seamless experience.

• VIP Guest Services: Ensure VIP guests receive the highest level of service, including arranging special amenities and requests as necessary.

• Concierge Support: Offer advice and assist with local information, transport arrangements, and recommendations for nearby attractions.

• Administrative Tasks: Maintain accurate guest records, logs, and reports, ensuring confidentiality and compliance with hotel policies.

• Team Collaboration: Work closely with the front desk, housekeeping, and other hotel departments to ensure smooth daily operations and an exceptional guest experience.

• Upselling: Promote hotel services, amenities, and special offers to guests to enhance their stay and increase revenue.

• Guest Feedback: Collect and record guest feedback and comments to continuously improve service offerings.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals at work
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Guest Relations Agent, you will:

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

The g Hotel & Spa Wellpark, Old Dublin Rd., H91 V0HR

• Job RefJI25903
• BranchThe g Hotel & Spa
• Salary/BenefitsCompetitive Salary + Fantastic Benefits
• Contract typeContract
• HoursFull Time
• Shift pattern7am – 3:30 pm, 10-11AM – 6:30-7:30pm, 3:00pm – 11:30pm
• Hours per week32-40
• Date posted12/03/2025
• Closing date12/04/2025

About The g Hotel & spaThe magnificent g Hotel & Spa opened to great fanfare in November 2005. Situated on the banks of Lough Atalia and just five minutes from the centre of one of Europe’s most vibrant and popular cities, to this day it remains the only luxurious, 5-star experience in this iconic city.One of the many jaw-dropping features in our Grand Salon is the incredible mirrored lighting display, these 200 individual twinkling lights are designed to represent a burst of water bubbles. Behind it, sits a huge shimmering silver wall tile feature, reminiscent of the patterns seen in sand left by ripples of the water. However, it is not just the look of The g Hotel & Spa that has set us apart since we opened, The GEO is an AA Rosette-winning restaurant experience that celebrates the finest locally-sourced food, delivered by an exceptional team of enthusiastic service staff.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we operate over 270 hotels across Europe. We look after over 55 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 5,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and WillingAt Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Expected salary

Location

United Kingdom – Ireland

Job date

Fri, 14 Mar 2025 06:10:41 GMT

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