Guest Services Manager

Job title:

Guest Services Manager

Company:

BaxterStorey

Job description

Company DescriptionPortico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.Job DescriptionSalary : £33 – 35k depending on experienceThe role of the Guest Services Manager is to ensure that you and your team provide the highest level of client care and personal service to all occupiers and visitors, clients and internal stakeholders. The GSM will coach and lead the Team Leader & Receptionists who are responsible for looking after the front of house operations located at our two sites.The GSM will check, mentor and help the team. Work together with the Team Leader and Receptionists to develop close relationships with all occupiers and the tenants across both buildings. This role is highly visible, and the GSM will be a recognisable face throughout both buildings and with everyone involved in the operations. The GSM will be highly motivated and engaging, ensuring the status quo is challenged and be experienced and comfortable with proposing and implementing change.Hours: 40hrs a week Mon – Fri 08:00 – 18:00QualificationsThe Guest Services Manager would need to have people management experience, be highly motivated and a well presented individual with a natural and authentic flair for building rapport. Excellent all- round communication and organisational skills are essential, as well a as a strong passion for delivering five – star customer service. The successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation.They will have a proven track record of working at a supervisory or management level, within a high- end customer service role, ideally within a corporate reception environment.Additional InformationWhat’s in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Expected salary

£35000 per year

Location

London

Job date

Sun, 05 May 2024 07:52:29 GMT

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