Hotel Receptionist

Job Type

Full Time Permanent

Salary

£21,029 – £22,214 per annum

Location

Waterside Campus

About the job

Interview date: 10 November 2023

The Hotel Receptionist will be responsible for supporting the Hotel Operations Manager at our onsite 32-bedroom hotel. The Sunley Hotel based on our fantastic Waterside Campus is just over 5 years old. A perfect destination for business travellers, visitors to the University and anyone wishing to stay in Northampton.

Our customers and students are at the heart of everything we do. You will need to ensure that this is paramount to everything you do.

We want your individuality to shine through and the opportunity to shape the future of the hotel to ensure it has continued success.

Responsibilities will also include:

• Support with the day-to-day operation of the hotel.
• Ensure that all guests and hotel service users are greeted and welcomed.
• Ensure hotel reception areas are presentable, tidy, and welcoming. Be proactive in identifying and reporting faults or discrepancies in respect of infrastructure or service delivery for the immediate environment and take ownership of any faults reported by other building users.  Follow up on reported faults to ensure timely rectification. 
• To manage the hotel car park barrier access for hotel users. Program room cards and maintain a customer database. 
• To verify guest’s payment method, complete all guests’ billings, accurately post charges to guest rooms and accounts. 
• Ensure that high standards are adhered to.  
• Comply with Data Protection and confidentiality requirements. 
• Manage conference room bookings. 
• Work with the house keeping team to ensure that rooms are clean and presented for customers. 
• Adhere to rules and policies of the hotel.

We want you to be able to carry out your work in a way that best supports UON our students and customers, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About you

Our Hotel Receptionist will need to be passionate about delivering an outstanding customer experience and strive to always deliver a consistently high-quality product plus great service.

You will need to have recent experience of working within a hotel or reception environment. You will have a good knowledge of using Microsoft Office and understanding of booking systems. You will have excellent communication and presentation skills.

Qualifications

Essential;

• Educated to GCSE level, or equivalent

About us

1st  Degree Facilities is a trading name of UNEL which is a wholly owned subsidiary of the University of Northampton, and this vacancy is covered by UNEL Terms and Conditions of employment.

This is an exciting time to join our Company as the University relocated in September 2018 to a new purpose-built, town-centre campus .

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Please note that the University of Northampton Enterprises Limited are unable to offer sponsorship to work in the UK. We can therefore only accept applications from individuals who are currently eligible to work in the UK.

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/