HR Services Specialist (2nd Shift) – Total Rewards

Job title:

HR Services Specialist (2nd Shift) – Total Rewards

Company:

QVC

Job description

PL1099QVC Group Global Business Services center in Cracow is a member of the QVC Group family that offers world-class Customer Finance, Accounts Payable, HR Services, Talent Acquisition and Software Engineering to QVC Group team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an exceptional facility with an efficient and remarkable design and culture.We are looking for :HR Services Specialist (2nd Shift) – Total RewardsIn this role you will have the opportunity to provide your knowledge and skills within Total Rewards processes. You will also consult with multiple levels of the organization on a variety of challenging audits and complex reporting projects. In this position, you will be considered the Subject Matter Expert and will provide support across all brands including our team members, business partners, legal counsel, and others by proactively supporting their needs, addressing escalated issues, streamlining processes and collaborating with the People Teams and leadership to ensure service is being delivered in a timely, efficiently and in an accurate manner. This position has access to confidential team member information and records.Main Responsibilities:Maintain working knowledge and be SME of Total Rewards processes (including but not limited to compensation, benefits, global mobility); ensure that applicable leave policies are being applied consistently, accurately, and timely, as well as proactively identify risks and provide proper escalation for high-level resolutionAssist team members with questions related to Total Rewards policies and processes and provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Act as a point of contact regarding sensitive escalations, analysis of potential problems and solutionsProvide support for Total Rewards functions, including but not limited to data management, auditing, reporting, testing; meet with Compensation and Benefits Partners; assist with Total Rewards team projects when neededCooperate with vendors, assist with reviewing, auditing, and processing data files, meeting with the vendor regularly to address and resolve participant questions and other issues as neededCooperate and support other internal teams/departments and participate in process transitions according to business requirementsActively participate in the improvement and development of the company’s policies and procedures; suggest and support implementation of communications, SOP’s, process and systems enhancements (both internal and vendor platforms); reporting of trends, system auditsOther duties, responsibilities, and activities as assignedRequirements:Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)Strong written and verbal communication skills; ability to conduct oral presentationsStrong customer service orientationAbility to work with internal team members at all levels, but also vendors and external parties, maintain relationships through regular communication with stakeholdersBasic knowledge of Human Resource Management & Total RewardsUnderstanding processes and how complex systems are interrelated, and applying knowledge of multiple functions/marketsProficient in the use of PC software including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software. Case Management software is a plusStrong attention to detailProactive problem solvingAbility to understand complex information and use information to make appropriate decisionsAbility to perform analytically with creative skills to draw conclusions and identify trends from data in a logical, systematic wayBasic knowledge of Continuous Improvement concepts and proven record of process improvements, promotion and executionAvailability to work from the office once per weekWhat We Offer:General benefits:Hybrid work model combining office & remote workOnsite parking space for employeesCompany performance-related bonusReferral program with financial bonusLife InsuranceAccess to internal Learning Lab Platform with multiple trainings oriented for professional growthLifestyle benefits:Access to MyBenefit platform (Multisport included)Team Building activitiesCharity initiativesOpportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice – 1 day/yearWorking environment promoting diversity and inclusionHealth benefits:Private medical careMental health support line for you and your relativesPosiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem:We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available atIf you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form. ​​Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Expected salary

Location

Kraków, małopolskie

Job date

Thu, 19 Jun 2025 01:54:02 GMT

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