Genpact
Job title:
Human Resources Operations – Senior Process Associate – Dutch – Remote EMEA/EU
Company:
Genpact
Job description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Human Resources Operations – Senior Process Associate – Dutch – Remote EMEA/EUIn this role you will provide consistent and professional support to associates, across EMEA region, enquiries, and requests through case management tools. Part time role for a 3-month temporary assignment.Responsibilities1. Responsible with the knowledge transfer (end to end process, tools, process flow, market specifics).2. Support of HR in the HR administrative function and also payroll activities. Is the primary point of contact between HR and employees3. Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)4. Preparing necessary documents for employees5. Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process6. Work closely with Operations Team to provide feedback on quality7. Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis8. Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)9. Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance10. Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process11. Implementation and effective usage of different Quality Check Tools, best practices, and procedures12. Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds13. Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner14. Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement15. Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)16. Establish and/or update process documentation (standard operating procedures, process maps, template creation)17. Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team18. Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)19. Complete mandatory trainings and assignments in timely manner20. To perform other duties as assigned by the Team Lead as and when required.Qualifications we seek in you!Minimum Qualifications / Skills1. Analytical and problem-solving skills.2. Bachelor / Master´s degree.3. Knowledge of MS office applications: Word, Excel, Outlook.4. Proficient Dutch and English (C1).5. Professional background involving problem solving and dealing with internal customers.6. Ability to work with confidential/sensitive data.7. Prioritization capability.8. Privacy management.9. Knowledge of labor law and payroll.Preferred Qualifications/ Skills1. You have experience in working in the HR / Administration Team2. Workday and Service Now knowledge will be an asset3. Previous experience working in Shared ServicesWhat can we offer?Attractive salary.Stable job offers – employment contract.Work in a multicultural environment;Various trainings (initiating, soft skills).Possibility of development;Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Please be informed that during the recruitment process, an examination of your personal history is likely to be required from you, and we will also seek the following information from you: educational background, diplomas and your employment history and experience. Please be informed the proof of education (including educational certificates) may be requested during recruitment process.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Expected salary
Location
Hoofddorp, Noord-Holland
Job date
Fri, 21 Mar 2025 23:00:25 GMT
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