Recruit4.work
Job title:
Icelandic Customer Service Representative
Company:
Recruit4.work
Job description
We are looking for a Customer Support Representative for a Prestigious Travel Company.If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!Key Responsibilities:As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:
- Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
- Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.
Requirements:
- Language Skills: Proficient in Icelandic (C2 level) and advanced English.
- Communication: Excellent written and spoken communication and interpersonal skills.
- Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
- Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
- Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
- Experience: Previous experience in customer service or contact center environments is valued.
- Availability: Able to work both from the office and remotely (within 100km from the office).
Benefits:
- Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
- Health Insurance: Free private health insurance is available upon securing a permanent contract.
- Flexible Remuneration: Options for nursery school transport after the probation period.
- Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
- Perks: Free coffee daily and free fruit once a week.
- Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
- Training: Three weeks of initial training and ongoing personal coaching.
LocationBarcelona, Spain
Expected salary
Location
Barcelona
Job date
Wed, 26 Mar 2025 05:18:33 GMT
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