Information Assistant – Student Records

Are you passionate about providing good customer service?  Are you motivated to engage students dynamically and creatively? Are you looking for a job in a fast-paced environment that will challenge you, and bring you high levels of job satisfaction? If so, this role within the Customer Service team at the University of Salford could be the right one for you.

Customer Service is a part of the Student Administration team and is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees.  Customer Service also provides a front facing service to all students in the askUS referral lounge in University House and manage student queries through email, Live Chat and telephony channels. The Customer Service department is divided up into three teams which are Student Records, Events (Registration and Graduation) and Fees & Awards and are each headed up by a Customer Service Manager.  This role would sit within the Student Records area.

At the very heart of the Customer Service team is the desire to provide service excellence to all students or to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.

The Information Assistant role will support the operational delivery of Certificate and Transcripts in parallel with others within in the team to ensure we are meeting the demands of our customers.

We are looking for somebody who..

Has excellent organisational skills

Takes ownership, and strives towards a right first-time approach

Looks for opportunities for improvement in whatever they do

Has excellent attention to detail

Has a thirst for learning and development

Is flexible

What’s in it for you? – the benefits

• Competitive salary – and excellent pension scheme

• Generous annual leave – plus the option to buy additional holiday days

• Professional development – a comprehensive package of training and development opportunities to help you achieve your full potential

• Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives

• The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts

• Wellbeing support –dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities, including discounted gym memberships

• Sustainable Salford – We embed sustainability in all aspects of university life and have a commitment to becoming NetZero Carbon by 2038

• Team Salford – By joining us, you can be part of our ambitious journey and help make a real difference to the people and communities we support

However you identify, whatever your journey has been to get here, come and join us at the University of Salford where we are all proud to belong!