Infra technology specialist

Job title:

Infra technology specialist

Company:

Cognizant

Job description

Title: Essential Requirements: Local IT AnalystExperience and Skills:

• Minimum of 10 years’ experience in IT support in a corporate environment.
• Troubleshooting in a corporate computing environment.
• Investigation and diagnostic skills.
• Experience with Microsoft Windows 10 & 11.
• Proficiency in the Microsoft Office 365 suite of applications and Teams.
• Familiarity with iPhone/iPad technology and mobile apps.
• General user administration tasks.
• Data/voice cabling and patching skills.
• Experience with Intune, Autopilot and MS Teams
• Ability to manage expectations by sitting down with stakeholders.

Desirable Qualifications:

• Experience working with Legal tools in the legal sector.
• Familiarity with the iManage Document Management System.
• Experience with Service Now ticket logging.
• Microsoft Certified Desktop Support Technician (MCDST) or above.
• Working knowledge of ITIL/Service management best practice.
• Accredited ITIL certification (Foundation level).
• Experience in leading small projects.

Competencies (non-technical):

• Good, confident communicator in English.
• Be able to handle a lot of pressure.
• Positive attitude, well-motivated, and keen to learn.
• Ability to work independently, take responsibility, and show initiative in resolving support issues.
• Commitment and energy, including availability to work outside normal office hours when required.

Role Summary/Purpose of Job:

• General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
• Logging support requests and incidents: Document and track reported issues.
• Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
• Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
• Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.

Expected salary

Location

Bruxelles-Capitale

Job date

Fri, 13 Dec 2024 23:33:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.