Infrastructure Services Manager

Job Type

Full Time Fixed Term

Salary

£44,263 – £54,395 per annum

Location

Waterside Campus

About The Job

Fixed Term: Until 07 January 2025 or until the current post holder returns, whichever is sooner.

Interview Date: 16 April 2024

The University of Northampton’s Infrastructure Services Manager has responsibility for managing and supporting the Systems team for the university.

The team comprises of 6 Senior Systems engineers, the teams primary focus is to look after a predominately MS windows environment with a few linux based machines.

The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the Systems and server estate to continually improve the systems and the processes we have in accordance with the university’s aspirations and IT strategy.

We are looking to develop a more service orientated culture within the team and are very interested to hear from any one with a similar ethos for service delivery.

The team works across a wide range of technologies, this will include responsibility for enterprise computing platforms, cloud and IT infrastructure, system availability, patch management and vulnerability remediation, Email, Microsoft 365, OneDrive, Print Load Balancing, Certificate Services, Identity and Access and File Services, effective configuration, system design, compliance, documentation, and service provisioning.

If that wasn’t enough, we would also like you to get involved in university life, talking to the students and teams to further improve the service we offer to the end users. The post involves an occasional on call rota, rotated around the team, with some out of hours working requirements.

A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another.  With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About You

You will have a relevant IT qualification or be able to demonstrate suitable experience, working within the ITIL framework for service management.

You will have experience in the following:

• The ability to manage the team and when required adopt a hands on approach to support the team.

• A strong technical background in Servers and Storage Infrastructure management, including experience in various versions of the of the Windows Server operating system and have knowledge of databases such as Microsoft SQL Server and SQL express.

• Experience in server provisioning, automation, and monitoring (both physical and virtual)

• An extensive Knowledge of Enterprise IT infrastructure.

• A good knowledge of backup systems and DR testing.

• You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users.

• Knowledge/experience of project management processes and delivery of project elements.

• Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents.

• We are looking to create a service focused team culture and you will be working in a fast-paced educational environment, but if this sound like you, please apply.

Qualifications

Essential:

• Hold a relevant professional level qualification or Bachelors/ Advanced Degree and provable experience (or equivalent)

IT Services

The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. 

The teams include:

• Customer Services and Support
• Technology Operations
• Application Services
• Cyber Security
• Change and Relationship Management

The department runs a large IT service operation, with a large operational and capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team.

About Us

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

Right To Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview.

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/