Italian speaking B2B Customer Experience Specialist

Location:

Riga – Latvia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Secretarial, Office & Administration Jobs

Other Industries & Skills: 

Information Technology, Manufacturing Transport, Logistics & Distribution

Advertiser:

Allnex

Job ID:

130313025

Posted On: 

04 April 2024

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex-t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with “can do” attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.  

If you have a high focus on pro-active aproach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities
-Be a key communication point between the company and our customers
-Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
-Work in modern ERP systems (SAP)
-Communicate with colleagues worldwide on a daily basis, with the aim to ensure effective order fulfillment
-Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit 

Required skills and experience
-Experience in B2B customer service facing role or education in related field 
-Advanced (C1) English language skills, both written and spoken
-Upper intermediate (B2) or higher Italian language skills, both written and spoken
-Good knowledge of Microsoft Office
-Experience with ERP systems will be considered an advantage

We offer
-Monthly gross salary 1300 to 1600 EUR, depending on skills and experience
-Partially working from home option
-Transportation allowance
-Health, accident and critical illness insurance
-Annual bonus program and special recognition awards
-Excellent working conditions in modern environment
-An international exposure in a cross-cultural community
-Training, great opportunities to grow and develop your career nationally and internationally 
-Company’s social events
-Birthday holiday

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

allnex

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.