Cognizant
Job title:
Italian Speaking Service Desk Agent
Company:
Cognizant
Job description
Cognizant is one of the world’s leading IT professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.Job details
- Job location: Budapest, Hungary, 9th District, Mill Park office building
- Role type: permanent
- Earliest start date: August-September, 2024
- Full time employment, 40 hours/week
,
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
,
- Advanced or native in Italian language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in shifts
, ,
- Competitive salary package
- Annual bonus system
- Cafeteria package
- Language course reimbursement
- Free medical services
- All You Can Move Sportpass discount
Expected salary
Location
Budapest
Job date
Thu, 13 Mar 2025 08:20:05 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.