At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that’s wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we’ve received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we’re committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We’re also affiliated with Penn Medicine for cancer and neurosciences, and the Children’s Hospital of Philadelphia for pediatrics.

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Location:

Lourdes Health System – 1600 Haddon Ave

Lourdes Health System – 1600 Haddon Ave

Additional Locations:

Job Information:

Summary:

Manages all on-site admissions, registration, pre-certification, insurance verification, financial counseling, cashiering and quality performances competencies to ensure optimal financial viability and customer relations.

Establishes departmental processes and assists with budgetary management function.

Is compliant with regulatory guidelines.

Position Responsibilities:

• Manages staff in all Patient Access areas while ensuring Human Resources and departmental policies are consistently reinforced and equitably followed.
• Maintains effective and productive work schedules.
• Sets and achieves the highest in customer satisfaction standards.
• Completes departmental reports within designated timeframes and ensures back-up coverage is appropriately trained and has full understanding of reports, how to work them and designated timeframes.
• Establishes and evaluates processes for the department to include the collection of payments, co-payments, and self-pay payments at the time of registration and discharge where appropriate.
• Assists with the development and management of annual budgets. Maintains budget target.
• Ensures performance standards are achieved including registration accuracy, administrative denials and pre-registration volumes within departmental guidelines.
• Builds and develops inter-departmental and departmental relationships and teams, as well as being an outstanding communicator.
• Understands government regulatory directives and maintains compliance with all regulatory guidelines.

Position Qualifications Required / Experience Required:

Requires four to six (4-6) years admitting, registration, billing or practice management experience with a minimum of three (3) years of experience in a supervisory position.

Required Education:

High School graduate required.

Bachelor’s degree in Accounting, Finance, or related area is strongly preferred but appropriate experience may be substituted.

Training / Certification / Licensure:

One year of Epic system experience highly preferred.

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