Manager UX Design

Job Summary: A Manager of UX Design manages people with significant responsibilities and in addition articulates the UX design strategy and principles to the business. She/he leads the training of the team and is responsible for hiring and mentorship.

Responsibilities:

Customer (or User) Focus

• Creates processes that are good at discovering design options to address customer needs.
• Has a solid understanding of customer use cases.
• Leverages metrics to track progress on customer needs.
• Rallies the cross functional team around customer needs.

Creative Problem Solving

• Establishes a process for their group with fast learning cycles.
• Coaches others on design thinking processes, both sustaining and new product (disruptive) innovation
• Actively contributes to team culture of design thinking, with a focus on the highest impact areas.
• Is recognised as an innovative thinker.
• Involves customers in product innovation that delivers value to users.

Product Design

• Effectively manage a team of designers in preparation of wireframes, prototypes, design concepts, and high-resolution artifacts to be used in final implementation.
• Effectively partner with product management to ensure solutions meet the needs of users and serve as a liaison to business area and to technology partners.
• Perform design standards integrity check during implementation phases.
• Perform product/content evaluation to determine fit, collaborative design sessions with customers by role/persona, and collaborative design sessions with key stakeholders by role to lay out future state designs.
• Develops and drive the UCD vision for solutions and consult on the goals for the team that support the vision.
• Ensures all staff are provided with training and resources needed to perform their jobs to the most outstanding degree possible.
• Ensures all staff are provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.

Data Driven Analysis & Testing

• Oversees team in the collection of data from analytics packages, customer insight or other sources to understand context of research work.
• Proactively uses data to establish key metrics for team.
• Identifies gaps where data is needed and works with business to fill them.
• Regularly oversees the testing of design work .
• Ensures team iterates research methods based on testing and data analysis.
• Uses data to inform testing future strategy.

Technical Skills

• Has an excellent knowledge of the tech stack of the organisation.
• Coaches junior designers in technical skills.
• Identifies need for training in technical skills by team and organises training.
• Understands full capabilities of design software (Axure, Sketch, Invsion) and oversees its use by the team.
• Negotiates licences to design software for team.

Competencies:

Personal Capability

Practices Self-Development

• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Learns from success and failures
• Understands what is required by the business to be successful and maps development plan accordingly
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues

• Identifies and highlights new trends, potential problems and opportunities early
• Effectively coaches others on how to analyze information to solve problems
• Encourages and coaches others to seek alternative ways to solve complex problems

Innovates

• Actively contributes to team culture of innovation
• Focuses innovative effort on highest impact issues and areas
• Is willing to take calculated risks
• Learns quickly from success and failure and effectively applies learning
• Encourages and supports others to share new ideas

Interpersonal Skills

Communicates Powerfully and Prolifically

• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork

• Promotes a high level of cooperation between all members of the work group
• Achieves objectives requiring a high level of cooperation from people in other parts of the organisation
• Keeps team informed of all relevant information affecting the organisation, team members and their work
• Takes the lead in resolving conflict within a work group
• Looks for ways for team to work with other teams and divisions

Builds Relationships

• Balances “getting results” with a concern for others’ needs
• Is in touch with issues and concerns of individuals within the work group
• Initiates contact with other teams or divisions to build relationships that enhance the business results
• Is trusted by members of work group and across the organisation
• Adds value to the relationship
• Manages conflict within work groups

Suggested Minimum Years of Experience: 8 years

Critical Experiences (Required for entry into this role): N/A

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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