Member Service Officer (MSO) – Donore Credit Union

Job title:

Member Service Officer (MSO) – Donore Credit Union

Company:

Credit Unions

Job description

Donore Credit Union is progressive financial services provider, firmly rooted within the community, with our core value being to serve our very valued members and the community. Donore Credit Union prides itself on being Ireland’s oldest credit union traced back to April 1958.Donore Credit Union is inviting applications for the position of full time, permanent Member Service Officer (MSO), based in Rutledge Terrace, Dublin 8. This is a full time role inclusive of working Saturdays. We are closed on Wednesdays. The successful applicant will work as part of the member services team responsible for providing an excellent service experience to members and potential members at the counter, on the phone and through electronic means.The successful candidate will be accountable for ensuring the relevant Individual Accountability Framework responsibilities are met, in line with regulatory requirements.Key Responsibilities:

• To provide a quality service to members at the counter, processing lodgements, withdrawals, loans and repayments.
• Process direct debits, standing orders, eft’s and amend mandates.
• Accurately and competently handle cash, reconciling cash balances daily.
• With training, develop an excellence in resolving member queries to the highest levels of service across diverse areas from advising on credit union products to the various methods members can access these services.
• Ensure compliance with existing and new systems & controls as well as policies & procedures.
• Complete other duties as required by the management team.

Skills and competency requirements:

• Self-motivated with the ability to work effectively as an individual or within a team structure.
• Excellent written, administration and oral communication skills with strong interpersonal skills.
• Member focused with a proven track record delivering exemplary customer service.
• Excellent I.T. and administration skills.
• Experience working in a frontline role within a credit union or financial institution would be a distinct advantage.
• An appreciation and an awareness of the credit union ethos.

While not essential from the outset, an APA, QFA, CUA or actively working towards a qualification is preferable. However, the chosen applicant must be willing to commence registration upon commencement of the role and exams thereafter, in line with the Minimum Competency Code (MCC) requirements for the role.Confidential EnquiryTo have a confidential discussion about this opportunity, please call Joan FitzGerald on +353 (87) 389 9081.ApplicationsApplications and CVs for this position should be emailed toClosing date for applicants is the 24th of April 2025.Shortlisting may apply and an assessment will be completed based on the information provided in the application.Donore Credit Union is regulated by the Central Bank of Ireland.Donore Credit Union is proud to support an inclusive and diverse workforce.

Expected salary

Location

Southside Dublin

Job date

Thu, 17 Apr 2025 22:49:06 GMT

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