Network & Performance Manager (Maternity Cover)

Job title:

Network & Performance Manager (Maternity Cover)

Company:

DHL

Job description

Network & Performance Manager (Maternity Cover) – DHL eCommerce Nordic.DHL eCommerce Nordic is seeking a Network & Performance Manager for a maternity cover.In this role, you will support our organization and customers with performance updates, data analysis, trendspotting, and issue resolution.You will collaborate with colleagues across customer service, implementation, and sales in the Nordics and our Head Office in Bonn.Most importantly you will receive thorough onboarding and training and work closely with our other Network & Performance Manager.Key Responsibilities:

• Monitor network and customer performance.

• Identify root causes of customer-specific issues and propose changes using First Choice/lean principles.

• Collaborate with injection points/terminals and partner operations to ensure excellent customer performance.

• Serve as the local superuser of performance reporting and monitoring tools.

Key Tasks & Accountabilities:

• Work closely with the Sales team to maintain and develop customer relationships.

• Foster strong relationships with customers, internal, and external partners.

• Participate in joint customer calls and visits.

• Propose process changes where needed.

• Create and analyze performance reports.

• Handle and communicate daily backlog reporting and network issues internally and externally.

• Actively participate in Cross-Border Solution performance calls.

• Create and maintain SOPs for dedicated customers.

• Analyze customer volumes during hyper care periods for new and existing customers.

• Development of DHL eCommerce reporting

• Monitoring of injected volumes and by this collaborate with terminals in regards to volume expectations

Key Competencies:

• 3-5 years of experience in customer service or backline support.

• Knowledge of the transportation industry is an advantage.

• A can-do attitude.

• Ability to identify and meet customer needs in a pleasant and friendly manner.

• Great negotiation skills and persistence

• Customer Centrix mindset

• Excellent communication and interpersonal skills.

• Proficiency in Danish and English (verbal/written).Strong Excel skills and understanding Swedish & German would benefit you.

Working with us:Join an energetic organization with passionate colleagues. We value open and honest communication and collaboration.Expect to be involved in various projects across functions and countries.We offer a hybrid working environment with excellent benefits. Working hours are planned in collaboration with theHead of Network Performance & Transport Solutions, to whom you will report.Opportunities:As part of DHL Group, you will be part of one of the largest transport and logistics companies in the world, offering numerous opportunities for career growth locally and globally.Contact Us: For questions about the company or the position, please contact:

• Ulrik Holmbjerg, Head of NP&TS: +45 32 73 57 24

• Maria Hamm, Head of HR: +45 32 73 57 04

Application Process: We review applications on an ongoing basis. Send your application as soon as possible via the link on this page and no later than Feb 14th.Join us at DHL eCommerce Nordic and help “move the world” as part of the world’s largest and leading logistics company.

Expected salary

Location

Vallensbæk, Hovedstaden

Job date

Fri, 24 Jan 2025 23:26:00 GMT

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