Oracle Analyst

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here .

The Role and the Department

Reporting to the Oracle Hub Manager, the purpose of this role is to assist in the development, and maintenance of the Oracle HR/Payroll system; its functionalities and interfaces with other systems, and to assist in the review of systems/processes and procedures.

The post holder will also place customer service at the centre of the department activities and focus on the continuous improvement and promotion of the services provided by the Oracle Hub.

Further information about the role and the responsibilities is at the bottom of this job description.

The HR&OD team have introduced a hybrid model of working where there is a requirement to work at least three days per week in the office. These days are flexible but the expectation is that the whole team would be in together on these days.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. The University closes between Christmas and New Year.

No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.

Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.

Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).

There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.

The opportunity to take part in staff volunteering activities to make a difference in the local community.

Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.

We offer generous pension schemes.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

Skills/Abilities/Knowledge

Desirable Criteria

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence as these may be considered at a shortlisting stage.

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

What you are required to submit:

• A CV
• A supporting statement which shows detailed examples of how you meet all of the criteria within the Person Specification, both essential and desirable.

Contact details

If you would like to have a chat or ask any questions about the role, Joe Johnson (Oracle Hub Manager) would be happy to speak to you. Email: [email protected]

Typical Role Requirements

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University’s values.
• Ensure that relevant regulatory and professional standards (e.g. GDPR) are being used within services being delivered by your team.
• Help to develop and implement policies and procedures relating to your service area.
• Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members.
• Use your experience and problem-solving skills to investigate and resolve issues relevant to your role such as system development and continuous improvement and make recommendations based on your findings.
• Continually review what is required from the organisation to make sure the best possible service is provided.
• Ensure that processes and business systems effectively support the services being delivered by the team e.g. processing new starters; and managing team members’ records via the Oracle system.
• Monitor and analyse the use of Oracle HR Systems to ensure efficiency and report your findings to senior colleagues.
• Ensure that data is accurate and provide reports and analysis of patterns and trends to senior colleagues.
• Capture and share information and data that needs to be shared with relevant networks and committees.
• Use digital media (e.g. SharePoint, Teams sites) to update team members and other colleagues throughout the University.
• Prepare reports for senior managers where required, tailoring technical information accordingly.
• Monitor Help Desk queries and respond appropriately to requests, escalating issues where appropriate.
• Provide support around the configuration, deployment, and maintenance of Oracle HCM and associated modules.

Planning and Organising

• Plan and organise own workload to deliver the role.
• Organise and schedule assigned activities and work.
• Monitor processes and activities to ensure team priorities are met.

Teamwork

• Provide specialist support and advice to team members on Oracle Systems, including but not limited to Oracle HCM/Payroll/Learning.
• Explain and provide instruction to other team members on how to correctly record and manage data.
• Make changes to the services provided by your team in discussion with other team members.
• Identify opportunities and contribute to decisions on how to improve services being delivered by the team.
• Seek feedback from members of the organisation on their requirements from your service and recommend improvements to senior colleagues.

Communications/Liaison

• Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.
• Provide instruction and demonstrations to others within the University.
• Create good working relationships with other team members and anyone else that you come across as part of your role to work together on joint activities.
• Liaise with staff throughout the University, existing external networks and 3rd party providers to ensure that services are being delivered in an efficient and collaborative way.
• Create good working relationships with internal and external partners and suppliers to work together on joint activities.
• Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information.
• Liaise with external 3rd parties to plan the delivery of services and events.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University which provides information on the collation, storing and use of data.  

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas