People Care Advisory Specialist – Fixed-term

Job title:

People Care Advisory Specialist – Fixed-term

Company:

BP

Job description

Entity: FinanceJob Family Group: HR GroupJob Description:We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our outstanding team?Join our Team and advance your career as aPeople Care Advisory Specialist – Fixed-term(Parental cover until 31 October 2025)In this role You will:

• Be the first point of contact for employees and Line Managers, answering queries on policy, process and redirect non-HR queries as required
• Promote the use of customer self-service by coaching customers to utilize HR applications
• Effectively manage the balance between the quality of response and customer experience and the target response time
• Execute transactions in HR applications in good quality
• Utilize service enabling technologies and the CRM tool by creating, recording and handling customer requests
• Follow defined problem and incident management processes, and raise these where applicable.
• Maintain relevant support documentation

What You will need to be successful:

• 1-2 years of experience in a multinational environment, preferably in shared service centers
• Fluency in English
• Excellent customer service skills
• Strong systems and digital literacy
• Foundational knowledge of any HR data management system is an advantage
• CRM, Live Chat and Chatbot usage experience is desirable

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, several cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days/week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC’s annual employer research. Come and join us!Travel Requirement No travel is expected with this roleRelocation Assistance: This role is not eligible for relocationRemote Type: This position is a hybrid of office/remote workingSkills:Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Expected salary

Location

Budapest

Job date

Wed, 27 Nov 2024 23:45:10 GMT

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