Process Manager

Job title:

Process Manager

Company:

Capital One

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess ManagerAbout this roleWe are looking for someone who is passionate about both technology and process excellence, to help us develop our Acquisition and Customer Servicing platforms to provide outstanding services for our customers.You’ll need to be able to proactively find insight, look for efficiencies and drive changes through our teams to effectively improve our customer platforms and better manage our risks & controls frameworks.What you’ll doYou’ll delve into complex data and process improvement methodologies through:

• Designing effective and efficient processes that deliver great outcomes for our customers and business
• End-to-end analysis of processes to deliver consistent and impactful results
• Ensuring that process documentation is relevant and kept up to date and lead process reviews with 2nd and 3rd line functions
• Demonstrating excellent process management skills through tracking success metrics and monitoring process performance
• Working with Product teams to support prioritisation decisions to ensure we make changes that deliver the greatest value for our business and our customers
• Testing of our controls to ensure that our key risks are appropriately monitored, and documented actions are taken when appropriate
• Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team
• Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives

What we’re looking for

• Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data
• Great attention to detail to understand systems and technology, as well as operational processes
• Experience of using LEAN or Six Sigma methodology
• Experience with Risk Management
• Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results
• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions
• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

Where and how you’ll workThis is a permanent position and is based in our Nottingham offices. We’ve adopted a flexible hybrid working model – one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.Our core in-the-office days are Tuesday to Thursday.We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidatesWhat’s in it for you

• Bring us all this – and you’ll be rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One’s recruiting process, please send an email toCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Expected salary

Location

Nottingham

Job date

Wed, 17 Apr 2024 06:40:15 GMT

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