Product Director E-Commerce Stay F/M/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

Job Description

We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

You will report directly to the Vice President of E-Commerce Product and will have the product responsibility for the Stay Tribe within the E-Commerce division.

The mission of the Stay Tribe is to assist our members in preparing for and enjoying their stay in our hotels and to make our mobile applications the ideal travel companion for our members.

You will be responsible for exploring new product development opportunities in hotels via applications and generating additional revenue through our ecosystem of partners and services (restaurants, spas, mobility, etc.). You enjoy getting out in the field, visiting hotels, understanding our customers’ expectations, and the opportunities available across our premium, midscale, economy, luxury, ultra-luxury, and lifestyle segments.

You will lead teams of Web and Apps Product Owners (iOS, Android, Huawei) and collaborate closely with internal stakeholders (Product Marketing, Design, Tech team, SEO, Data, Hotel Services, Hotel Distribution, etc.) and external parties to ensure alignment of company objectives, hoteliers’ goals, and member satisfaction.

You will directly engage with the regions, brands, and hotels within the group (over 40 brands, 5400 hotels, 18 languages) and the digital partners of the hotels.

Your mission:

Strategy and Vision:

• Define the vision, OKRs, and strategy for your product portfolio in alignment with Accor and Web Direct’s overall goals and in collaboration with other Tech, Design, and Business leaders of the Stay Tribe.
• Analyze market trends, consumer behaviors, and technological developments to anticipate necessary evolutions (digital key, facial recognition, generative AI, VR/AR, etc.).

Product Portfolio Management:

• Drive the complete product lifecycle of e-commerce products, from conception to market launch.
• Work closely with development, design, analytics, experimentation, and product marketing teams to ensure consistent and high-quality execution.
• Ensure products comply with industry regulations and best practices.

Leadership and Team Management:

• Strengthen, recruit, and motivate a team of Product Owners and e-commerce specialists.
• Develop team skills and foster a collaborative working environment.
• Promote a culture of innovation and continuous improvement within the product team.
• Manage product development budgets and allocate resources effectively.
• Enhance employer branding and contribute to Accor’s visibility in the digital and product ecosystem.

Internal and External Collaboration:

• Collaborate with various departments (Business, regions, brands, marketing, partnerships, loyalty, customer service, etc.) to ensure an integrated approach.
• Maintain relationships with external partners and suppliers.
• Establish close relationships with your counterparts in Design, Tech, and Business within the Tribe, as well as with counterparts in other E-Commerce and Product Tribes of the Digital & Business Factory.
• Maximize the value of your products and your team’s work within Accor and externally.

Performance Monitoring:

• Drive business and user value through your product portfolio.
• Monitor and improve product performance and identify areas of value and improvement.
• Prepare detailed reports on product progress and effectiveness.
• Establish and track KPIs to assess and improve product performance.

Qualifications

And you?

For this high-responsibility and highly visible position within the E-Commerce team, we are looking for someone who stands out in terms of:

• Assertiveness
• Open-mindedness and adaptability
• Intellectual curiosity
• Humility
• Listening skills
• Proactivity and dynamism
• Leadership
• Pragmatism
• Rigor and attention to detail
• Analytical and synthesis skills
• Pedagogy
• Diplomacy and ability to navigate complex matrix environments
• Self-demanding and demanding towards one’s teams
• Excellent presentation and eloquence

Required skills:

• Minimum of 10 years of experience in digital product management, with at least 5 years in a management role (managing at least 5 direct reports).
• Proven experience in developing and implementing successful product strategies, ideally in E-Commerce.
• Strong business acumen and field experience, ideally acquired in a retail and luxury environment or in boutique management.
• Excellent leadership, communication, and decision-making skills.
• Ability to collaborate effectively with multidisciplinary teams.
• Solid experience with agile methodologies and product methodologies (discovery, delivery, FOCUSED, GIST, double diamond, OST).
• Expertise in Web and App and an understanding of technical issues on Apps (iOS, Android).
• Deep understanding of the E-Commerce and/or hospitality sector.

Additional Information

Accor dares to impact: 

• the world 
• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 
• your career: 
• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 
• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 
• Specifically, at the Digital & Business Factory 
• Expanded remote work and no meetings on Wednesday afternoons, 
• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also, 

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 
• ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €700 for the use of “green” transportation, or 75% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street ???? 

Is this mission appealing to you? 

Recruitment is all about people! 

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in. 
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group’s culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

#accordigitalfactory 

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