Programme Officer

Job id: 080086. Salary: £32,979 – £36,396 per annum, including London Weighting Allowance.

Posted: 28 November 2023. Closing date: 10 December 2023.

Business unit: Faculty of Life Sciences & Medicine. Department: Faculty Education Services.

Contact details:Elise Millis. [email protected]

Location: Guy’s Campus. Category: Professional & Support Services.

Job description

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.  

The Programme Officer is the first point of contact for students and academic staff as the first point of contact for queries. They are responsible for essential work to support the delivery of our undergraduate programmes within the Faculty of Life Sciences & Medicine (FoLSM) and for ensuring that student lifecycle activities run smoothly, making sure that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued member of the team with a keen eye for accuracy and detail.    

This role sits within the Faculty Education Services in FoLSM at our London Bridge campus – visit the King’s HR pages for more information.

Benefits   

King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more    

This post will be offered on an indefinite contract 

This post will be offered as full-time.  

Key responsibilities

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases – e.g., student records systems and virtual learning environments-accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues  
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.  Support student, module and programme evaluation processes in line with current university best practice.
• Servicing committees as directed by your line manager
• Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.  Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests.

Skills, knowledge, and experience  

Essential criteria

Excellent written and oral communication skills including the ability to draft documents and correspondence  

Excellent organisation and time management skills  

Strong numeracy skills and ability to analyse complex numerical data  

Excellent working knowledge of Microsoft Office packages and the ability to work on new systems  

Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy  

Ability to work with a broad range of stakeholders in a professional and assured manner  

Proactive with the ability to work independently as well as delivering within a team   

Curious, customer service oriented, with a commitment to personal accountability and continuous improvement   

Comfortable with adapting to change, driving own professional development         

Commitment to equality and diversity in the workplace   

Desirable criteria

Degree level or equivalent qualification or experience  

Experience in the use of databases, student records systems (such as SITS) and website content management systems  

Prior experience of working in a customer facing environment  

Experience of using virtual learning environments   

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.