Programmes Officer

Programmes Officer

Job title: Programmes Officer

Responsible to: Programmes Coordinator

Working with: Programmes team (Climate Change and Engineering in Emergencies hubs), other RedR UK Programmes staff, colleagues in other departments, consultants, Associate Trainers and other contacts and stakeholders as necessary.

Location: Hybrid, London office (remote working will also be considered).

Post: Full-time, fixed term until 30th September 2025, with possibility for extension.

Grade: 2.1

Salary: £31,191

Language: Fluent English and Ukrainian language proficiency is required for this role.

REDR UK AND THE WORK WE DO

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.

About this role

The Programmes Team is responsible for delivering demand-led services globally; providing tailored capacity building support to organisations and their partners through individual or framework contracts. As Programme Officer, you will work closely with Hub members to ensure events, trainings, services, projects and programmes are delivered to an exceptionally high standard, on time and budget.

This role also includes support to the monitoring, evaluation, research and learning aspects of RedR UKs role, particularly in regards to climate change and engineering in emergencies.

The primary purpose of the role is to enable the delivery of RedR UK’s Ukraine Humanitarian Crisis response programme in Ukraine and neighbouring countries (hereafter referred to as ‘the Programme’).

Job Description

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES:

Delivery of events, courses, services, projects, and programmes

• Assistance in the delivery of the Hubs’ events, courses, services, projects, and programmes.
• In cooperation with line manager and colleagues, plan and identify tasks, prioritise, and allocate them as needed.
• Support the project coordinator in activities, tasks, milestone, or deliverable tracking.
• Lead on agreed elements of events, courses, projects, or deliverables, including external and internal representations as required.
• Ensure wide communication of events, preparing marketing information and advertising where required.
• Proof-read training material as required, and ensure RedR UK brand guidelines are consistently applied.
• Organise availability of equipment, refreshments, resources, travel, accommodation, props, vehicle and venue as required. Prepare welcome packs, name badges, signature lists, certificates and other resources as required and ensure these are in place for the relevant time of the event
• Respond to trainer and participant requests during the event, as required
• Support the delivery of online events and, if necessary, travel to events and provide direct support to trainers and participants at events.
• Support the recruitment of external project staff, consultants and Associate Trainers, resource persons and actors including the production of Terms of Reference and ensuring the implementation of fair and transparent recruitment.
• Be a point of contact for external project staff, consultants, Associate Trainers and participants where required, responding to queries and providing information and support
• Coordinate scheduling, liaison with trainers and interpreters to enable delivery of the Programme.
• Be the first point of contact for participant enquiries (particularly where in Ukrainian language).
• Translate text and training promotional materials into Ukrainian, as required.

Duty of Care and Procedures

• Assist in researching the security situation, contributing information to risk assessments and travel plans.
• Ensure compliance with general duty of care and RedR UK security and other relevant procedures.
• Prepare contracts and ensure these are signed and stored appropriately.

Monitoring, Evaluation, Research and Learning

• Support the review of training materials for the L&D department, ensuring they are branded and formatted to RedR UK standards
• Support the collection and analysis of M&E data across the programme teams
• Ensure all monitoring and evaluation (M&E) data is collected and tracked for events, including:
  • Collating and recording course statistics and evaluation data;
  • Maintaining accurate Salesforce records for all RedR projects and learning events in the region and as requested by Line Manager;
  • Assisting with the collection and recording of impact assessment data
  • Support milestone tracking and reporting,
• Assistance in drafting project or training reports.
• Contribute to monthly and quarterly reporting.
• Support the programme coordinator in the tracking and analysis of monitoring and evaluation (M&E) data.

Facilities, Procurement and Materials

• Build and maintain excellent relationships with relevant suppliers including but not limited to external training venues, transport and material suppliers required to delivery services.
• Prepare, order, and arrange shipping of learning materials for courses and other materials as required.
• Prepare and format any online materials as required.
• Procure any course materials, equipment, refreshments, resources, travel, accommodation, and venue hire where applicable.
• Co-host live online sessions, providing support to the facilitator as well as to the course participants.

Admin and Finance

• Maintain accurate finance records and monitor and record budgets and expenditure to provide timely analysis of this to inform decision-making.
• Assist with audits, financial reporting and cash flow analysis.
• Programme or training related administrative tasks including but not limited to filing; travel arrangements; logistics; procurement of materials required by the project or training; preparation of draft contracts or correspondence as requested by the line manager following agreed templates; assistance in competing required forms or compliance with RedR UK or project procedures; liaison with project staff, partners and stakeholders on administrative matters; etc.
• Undertake timely and accurate processing of invoices and expenses in line with established processes and RedR UK’s Operational Manual. Support the programme coordinator on the monitoring of expenditure and budgets.

Other

• All employees are required to adhere to RedR UKs values of collaboration, excellence, lifelong learning, integrity and single point accountability.
• Contribute to the operational plan and budget each year.
• Keep up to date with relevant issues to the humanitarian sector.
• Support on the development of new project proposals where needed.
• Undertake other tasks as reasonably required by your line manager.

Could this be you?

Essential

• Language skills – Fluent English and Proficiency in Ukrainian is required for this role.
• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines and track information and progress.
• Event management – Experience of supporting a learning programme, organising learning events and working with consultants.
• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.
• Use of technology – Experience with current software for project management, along with Microsoft Office skills; ideally knowledge of SharePoint or similar document management systems; ideally knowledge of Salesforce or similar CRM systems.
• Financial skills – Able to track income and expenditure, use Microsoft Excel, check invoices and quotes are in line with project budgets.
• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.
• Interest in Learning and Development – Have a demonstrable interest in Learning and Development, and training activities.
• Team player – Experience of working successfully within a team environment and of building relationships with others
• Communication – Good interpersonal communication skills and self-awareness, able to communicate clearly and effectively with colleagues, clients, participants and other stakeholders from diverse cultural backgrounds with excellent written and spoken English. Experience in drafting contracts, formal letters or other formal written communication.
• Initiative and enthusiasm – Initiative, enthusiasm and a problem-solving approach to new challenges.
• Work and travel out of hours – Willingness to work occasional evenings and weekends depending on needs, and travel within the UK if needed. Although unlikely, able and willing to travel internationally if needed, sometimes to insecure and difficult environments for periods up to 2 weeks, and to follow RedR UK security management procedures.

Desirable

• Project management – Experience in supporting the management of projects, budgeting, budget management and writing reports for clients/donor agencies, ideally in a humanitarian or development context.
• Qualification – Qualification in project management, humanitarian action, disaster management, development studies, or similar.
• Humanitarian experience – Experience of supporting humanitarian, development or charity work