Project Delivery Assistant

Energy Saving Trust is an independent organisation working to address the climate
emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to
creating an engaging, supportive, and inclusive workplace for all and providing opportunities
for development, training, and growth. We also provide a range of benefits such as flexible
working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information
on why Energy Saving Trust is a great place to work.

The role 

We have an exciting opportunity to join the Service Delivery team, you will be primarily
responsible for providing effective customer service and administrative support to a variety of
grant & loan programmes we manage on behalf of the Scottish Government and other funders.

You will verify the information provided in the grant/loan applications received and claims for
grants against a set criteria, following up on further information with applicants, installers,
and other internal teams as necessary. There is a real focus on customer service and delivering
an effective customer journey is essential to the role.

What you’ll do 

• Delivering an effective customer journey, with a strong focus on call quality and customer
  satisfaction being at the heart of what we do.
• Contact customers as required via email/letter/telephone to resolve any issues.
• Maintain good administrative systems to ensure that all filing and key documents are kept in
  accordance with Energy Saving Trust quality procedures.

What you’ll bring

• Strong administrative experience demonstrating excellent administrative and numerical skills.
• Excellent customer service skills and customer focus- although this role is predominately
  administration based, it will involve some telephone shifts on a Rota basis.
• Experience of working as a key member of a multi-skilled team with an ability to deal
  effectively with people at different levels of seniority.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within the UK) and as standard we offer all
contracts on blended (home and office-based) working.

For more information, please see job description on our website.

Applications close 5pm, 25 September 2023. Interviews are intended to be held
week commencing 2 October 2023.

To apply, please send your CV and cover letter to [email protected]. In your cover letter
please explain how you meet the essential areas in the job description. Please state the job
reference you are applying for in the subject line. Applications submitted without a covering
letter will not be considered.

If you think you may need additional support or adjustments made to any part of
the application/recruitment process, please get in touch with [email protected].