Project Manager – CIS (Customer Information Systems)

Job title:

Project Manager – CIS (Customer Information Systems)

Company:

Osborne Recruitment

Job description

• Lead and deliver a programme of Customer Information System (CIS) projects within agreed timeframes, budgets, quality, and scope.

Key areas of focus include:

• Station Customer Service Systems (SCSS): Implement Passenger Information Display Systems (PIDS), Public Address (PA) systems, Help Points (HP), CCTV, telecoms infrastructure (e.g., cabling), and associated civil/structural works at stations nationwide.
• Customer Communications Centre (CCC): Develop a centralized communication facility within a National Control Centre, equipped with an Integrated Systems Management Platform (ISMP) to monitor and control station systems, enhancing the customer experience.
• Deliver full project lifecycle management: inception, design, procurement, construction, commissioning, and handover.
• Monitor and report on project progress, ensuring compliance with relevant standards, regulations, and legislation.
• Provide professional support to senior management and deputise when required.
• Support the delivery of other projects within the wider capital investments programme as needed.

Reporting Relationships
Reports To:

• Senior Project Manager, CIS, Railway Systems, Network Enhancements

Manages:

• Assistant Project Managers

Works With:

• Programme and Project Managers, Planners, Task Leaders, external consultants and contractors
• External agencies (e.g., regulatory bodies, local authorities, funding authorities)
• Internal departments across engineering, operations, IT, procurement, legal, property, and other support functions

Key Qualities
Essential:

• Degree in Building, Engineering, Construction, or Project Management
• Member of a relevant professional body (e.g., Engineers Ireland)
• Minimum of 10 years’ project engineering experience in a railway or regulated engineering environment
• Strong leadership, communication, negotiation, and interpersonal skills
• Experience managing budgets and schedules on projects of similar scale

Desirable:

• Experience managing complex, multi-disciplinary projects in rail or infrastructure
• Familiarity with railway operations and CIS systems
• Knowledge of project procedures, contract management (e.g., Public Works Contracts), and Construction Regulations
• Understanding of Safety Management Systems

Competencies:

• Proven project management capability
• Technical knowledge and commercial awareness
• Strong planning and organisation skills
• Effective communication and relationship building
• Leadership and team management

General Management Responsibilities
Safety:

• Uphold all safety responsibilities as outlined in the Safety Responsibility Statement
• Ensure project compliance with health and safety legislation and company policies
• Conduct safety audits, reviews, and incident investigations where required

Engineering:

• Ensure projects adhere to relevant standards and policies
• Provide technical oversight across all phases

Business:

• Manage the overall delivery of assigned projects
• Maintain coordination with internal and external stakeholders

People:

• Communicate with internal teams and external stakeholders
• Support and manage project team resources
• Lead by example and foster a productive project environment

Specific Responsibilities
Engineering:

• Oversee feasibility, design, procurement, construction, and handover
• Ensure robust project control systems are in place and maintained

Safety:

• Ensure design and construction adhere to safety standards and regulations
• Facilitate safe design and execution throughout the lifecycle
• Promote safety through regular reviews and workshops

People:

• Manage and support project team members
• Engage stakeholders throughout project delivery

Finance:

• Manage project budgets and financial reporting
• Ensure accurate financial authorisation and adherence to procurement policies
• Contribute to performance and budget tracking reports

For more information, please apply through the link provided for the attention of Daniel Kirwan or email daniel.kirwan@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.#INDOSB1
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Expected salary

Location

Dublin

Job date

Sat, 07 Jun 2025 22:15:34 GMT

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