Reception Cover – Citizen Information Clondalkin – CE Scheme – South Dublin County Partnership

Job title:

Reception Cover – Citizen Information Clondalkin – CE Scheme – South Dublin County Partnership

Company:

South Dublin County Partnership

Job description

Responsibilities include reception duties, serving as the first point of contact for face-to-face clients, providing information and assisting the Development Manager in the information service. Main tasks and responsibilities • Operate the switchboard: answer phones; record details for follow-up consultations with information officers • Manage reception: interact with clients; manage queues; set client expectations regarding wait times • Provide simple non-confidential information and advice at reception. • Assist callers in scheduling appointments with relevant clinics (e.g., FLAC, Local specialist clinics) • Prevent overcrowding at reception • Support staff in the interview rooms • Support volunteer staff • Input information into CIS data collection systems • Monitor reception emails when directed • Report on Social Policy issues • Handle administrative tasks: mail shots, photocopying, recording incoming and outgoing post, Scheme Worker rota, collect customer feedback (surveys, comment cards, etc.) • Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc. • Assisting the Development Manager with office work • Attend regular team meetings • Perform duties as assigned by the Development Manager Competencies: • Applicants will need to be computer literate. • Enjoy dealing with people. • Excellent communication skills. • Experience of working in a busy information environment is desirable. Please send on your CV to [email protected]

• Sector:

Expected salary

Location

Clondalkin, Co Dublin – Southside Dublin

Job date

Wed, 17 Apr 2024 07:19:42 GMT

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