Restaurant Operations Manager

Location:

(1000) Portugal

Salary:

£24.6k – 26.4k per year + /

Type:

Permanent

Main Industry:

Search Catering & Hospitality Jobs

Advertiser:

COREcruitment

Job ID:

132044404

Posted On: 

30 June 2025

I am looking for a Restaurant Operations Manager to join my client in the center of Lisbon.

Do you have a passion for fast paced restaurants then this is the role for you!

The Role

* Demonstrate financial comprehension of the café’s budget and P&L.
* Serve as a mentor and coach, developing hourly staff into brand ambassadors and industry-leading customer service stewards.
* Manage labor schedules in alignment with the café’s budget and forecast models.
* Successfully run a department and/or cost center.
* Partner across all departments to support consistent execution of systems and processes, ensuring products and services meet brand standards.
* Support senior management in building a highly functional, motivated team that shares a common vision and values.
* Execute established brand standards within retail operations, and identify opportunities to grow retail sales through staff and guest interaction.
* Foster a customer-first environment where all team members prioritize guest satisfaction in every situation.
* Execute and exceed established guest satisfaction standards as measured by objective ranking systems.
* Observe and uphold service standards to ensure guest expectations are consistently met.
* Engage with guests regarding current and past music, enhancing the guest experience.
* Support senior management in attracting and retaining top talent, placing individuals in roles that leverage their skills for maximum impact.
* Define clear goals and expectations for team members, using performance review tools to hold the team accountable.
* Support staff development and advancement through well-defined career paths.
* Serve as a Learning Coach, developing, implementing, and executing learning and development programs to drive continuous improvement and employee retention.
* Maintain a self-motivated approach to personal and professional growth.

Qualifications

* Proven experience in an operations management role within a high-volume, casual-themed, full-service restaurant.
* Ability to bring innovative ideas to the team.
* Genuine enthusiasm and aptitude for serving people.
* Excellent verbal and written communication skills.
* Strong business acumen and problem-solving skills.
* Ability to communicate complex ideas and present information effectively to various stakeholders.
* Fluency in English required; multiple language abilities a plus.
* Must be able to perform job functions with reasonable accommodation.

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