Retail Operations Specialist

Location:

Madrid – Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

Sephora

Job ID:

131933501

Posted On: 

22 May 2025

Job ID: 
#
 

The Retail Operations Specialist supports the day-to-day activities of the retail business to ensure smooth and efficient store operations. This role acts as a key link between corporate teams and store locations, helping to implement processes, support sales initiatives, optimize store performance, and ensure consistent customer experiences across all retail channels.

Responsibilities:

-Support the execution of retail initiatives, promotions, and product launches across all store locations.
-Communicate operational updates, policies, and best practices to store managers and associates.
-Control communication from all the departments to the retail teams via INSIDE platform, to insure eficient understanding, and respect of deadlines & defined standards.
-Monitor store performance metrics (sales, foot traffic, conversion rates) and client experience KPI’s (recruitment, C&C, …) and identify opportunities for improvement.
-Support the trainings, tools, and resources to enhance store staff productivity and customer service.
-Assist with store opening, relocation, and renovation projects as needed.
-Troubleshoot store issues and provide solutions in coordination with internal teams.
-Maintain updated documentation for processes, training manuals, and operational guidelines.
 

Experience & Technical Skills:

-Bachelor’s degree in Business, Retail Management, or related field preferred.
-2–3 years of experience in retail operations, multi-unit management, or a similar role.
-Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with POS and inventory management systems is a plus.
-Fluent in English, French or Portuguese as a second language is a plus.
-Experience with retail operations.
 

Other specific skills:

-Strong communication and organizational skills.
-Ability to analyze data and use insights to drive decision-making.
-Strong problem-solving skills and a hands-on approach.
-Project management skills.
-Multitasking and priorities management
-Knowledge of retail KPIs and sales performance analytics.
-Ability to travel to store locations as needed.
COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands – including its own private label, SEPHORA COLLECTION. Sephora’s curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world’s premier digital beauty destination.

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