Rooms Productivity Lead – EAME (m/f/d) in France

Description:

We Welcome You – Get to know us

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Productivity Lead to join our Rooms Operational Services team. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

This role can be based remotely out of France, Spain, UK, UAE or Germany.

The Role

The Productivity Lead is responsible for executing product adoption strategies for our hotels, with a focus on supporting the efficient engagement, adoption, and usage of Hyatt’s core Rooms platforms. These platforms can include Property Management Systems such as Opera and Colleague Advantage, workflow management tools such as HotSOS and HyGEO, guest communication platforms such as Medallia Concierge, Sertifi payment solutions, and more. In addition to ensuring hotels are engaging with these platforms to their fullest extent, they are also responsible for the application side of business support using direct communication tools such as ServiceNow to help oversee business related questions and support product adoption efforts as raised by hotels.

Additional responsibilities include:

• Recommend training of Hyatt’s business practices in relation to Rooms systems and brand standards.

• Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow.

• Conduct remote and in-person training sessions.

• Ability to study and review system configuration and adoption from a remote standpoint leading to hotel system and operational guidance.

• Leading a hotel management team through a system and hotel transition

• Ability to establish and foster relationships with vendors to achieve issue resolution.

• This role could require travel globally to champion the support of our hotel operations and/or to attend meetings as needed.

Qualifications:

Your Experience & Qualifications

Experience Required:

• 4 years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, or Recreation.

• Experience in developing and executing a well-defined approach to problem-solving.

• Demonstrated ability to troubleshoot issues while abiding established business standards and/or practices.

• Capacity and desire to interact cross-functionally with different groups.

Experience Preferred:

• Experience with standard Rooms platforms such as Opera PMS, HotSOS, Medallia Concierge, Sertifi, etc.

• Hotel department head experience.

• Vendor management experience.

• Experience in preparing and conducting classroom-style trainings.

At Hyatt, we open doors, we welcome you and we care. With that we offer a great range of benefits, including

• Long term career growth opportunities

• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts

• Hybrid Working/Homeoffice

• And a company that truly cares

Discover what’s next. We look forward to hearing and learning from you

Primary Location: France

Organization: Regional Office – EAME

Job Level: Full-time

Job: Global Property %26 Guest Services

Req ID: FRA000385

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.