University of Derby
Scheduling & Space Officer
Kedleston Road, Derby Campus
£26,363 to £28,827 per annum (for exceptional performers, there is scope for further progression up to £32,838 per annum)
Sunday 8 October 2023
About the role
This role will provide a focus for the Timetabling unit, assuming responsibility for the provision of an efficient, student and staff centred timetable, the role will also include responsibility for the booking of rooms to support non-academic requirements. You will act as a contact point for designated areas and will work with the programme team and/or timetable co-ordinator to deliver an excellent service.
You will be responsible for ensuring data quality within a right first time ethos for all data within your business area, supported by an awareness and understanding of the data processed within your area, particularly data classed as personal or sensitive. You will also be comfortable with using technology to gather information to gain a clear understanding of the requirements. You will have a working knowledge of the wider services of the Registry to enable you to deliver a seamless service to students and staff.
You will support the wider work of the Registry across a range of programmes from FE, UG and PG, providing an excellent student experience and assisting in key University operational activities e.g. enrolment, awards ceremonies, acting as a focus for the central timetabling team for the purpose of delivering personalised timetables to all staff and students, whilst ensuring the best use of all University space and enhancing the student experience.
This is not a complete list of all duties and responsibilities, the post-holder may be required to undertake other duties commensurate with the level and skills/qualifications of this role.
- Educated to HND level standard or equivalent demonstrable work-based experience.
- Confidence and successful experience in using software applications, particularly involving the manipulation of complex information.
- Experience of delivering a good customer service to stakeholders and providing advice and guidance to others.
- Experience of understanding and applying data protection requirements.
Skills, knowledge & abilities
- Excellent interpersonal skills. Ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University.
- Data handling skills, with the ability to collate, verify, analyse, and report on complex data.
- Creating innovative solutions to problems, addressing the root cause.
- Working collaboratively across boundaries to achieve common goals.
- Ability to take a professional approach and work on own initiative.
- Ability to manage own time / priorities the work of others in the team effectively as required.
- Ability to adapt and be flexible.
- Ability to understand and apply regulations/rules e.g. GDPR.
- Confident to demonstrate digital competency across a range of technologies, including but not limited to Microsoft Office.
- Excellent organisational skills.
- A methodical, creative and accurate approach to the handling and collation of data.
- Is a positive role model to the team.
- Is able to take responsibility and proactively provides solutions to resolve matters taking on a sense of ownership.
- Doesn’t take things at face value; is confident to question and investigate beyond first impressions to make informed decisions on actions.
- Thinks outside of the box and looks for more efficient ways of doing things for themselves and others in an engaging and effective way.
- Is able to see and consider the bigger picture; asking searching questions to resolve issues in a timely manner, focusing on the customer and business needs at all times.
- Educated to degree level standard or equivalent demonstrable work based experience.
- IT qualifications e.g. word processing, spreadsheets, web development etc.
- Customer Service Qualifications.
- Experience of computerised timetable systems.
- Experience of complex timetabling/scheduling activities within education.
- Experience of working in the Higher Education sector.
Skills, knowledge & abilities
- Knowledge of timetabling or scheduling software.
- Ability to assimilate written and verbal information.
- Ability to work in a fast paced environment.
As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.
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How to apply
You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.
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If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .
Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.
Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..
Please consult the Home office website for further information.
Equality, diversity, inclusion and wellbeing
The University of Derby is committed to promoting equality, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings.
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Why join Derby?
Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.
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We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
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