Security Service Delivery Manager

Security Service Delivery Manager (24000720)

Primary Location

: FRANCE-75-PARIS

Organization

: Group Operations

Contract Type

: Regular

Schedule

: Full-time 

Description

JOB ENVIRONMENT

With over 102 million customers in 56 countries, AXA’s strong global franchises and three lines of expertise – Property & Casualty, Life & Savings and Asset Management – provide a distinctive business portfolio. As a company whose business is to protect people, we have a responsibility to leverage our skills, resources and risk expertise to build a stronger and safer society. To achieve our mission, we are committed to redefining the standards of our business so that we truly differentiate ourselves and earn the trust of our key stakeholders.

As an integral part of AXA, at AXA Group Operations (AXA GO) we create innovative technology and data solutions to help AXA fulfil its ambition of being a customer-focused, tech-led company. AXA GO is a young and dynamic division launched in 2019 and comprises 8,000 employees across 17 countries all around the globe from Paris, France to Pune, India. We are the ones providing advice, steering technological choices and giving AXA access to innovations that will support its transformation into a customer-centric tech-led company. For this, we work in close partnership with all AXA entities.

PRESENTATION OF THE CONTEXT / TEAM

Service Management provides transversal converage for all security products within AXA Cyber Defense. Cyber Defense is part of the wider Group Security family. Group Security is responsible for ensuring that AXA remains safe, secure and resilient.

We are a global team, providing entity engagement, governance, communication, escalation and support to ensure that our products are delivered with the highest quality of service.

JOB PURPOSE

We are seeking an experienced Security Service Delivery Manager (SSDM) to join our team.

The SSDM will manage the relationship between entities and AXA Cyber Defense products, conducting regular governance meetings and be responsible for providing reporting, communication, promoting quality of service and taking care of escalations when required.

You will report into the Service Management Executive Manager but will be guided and supported directly for your daily activities by the Service Delivery Manager Lead.

MISSIONS

• Be a key contact point for delivery of Cyber Defense products into AXA’s entities.
• Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.
• Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.
• Support collaboration with vendors and support Product Manager for continuous improvement.
• Work with operational teams to help regularly generate and report on the performance of the products and metrics for Cyber Defense products.

Qualifications

PROFILE 

▪ Working knowledge of ITIL Service Management concepts and processes, including incident management, change management, problem management, service request management, configuration management (min 4 years experience)

▪ Experience in a multi-national and shared services environment with extensive customer experience across all levels of an organisation

▪ Experience in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management

▪ A good understanding of information/cyber security products and services

▪ Strong task management with a focus on deliverables

▪ Ability to execute regular governance meetings with many stakeholders

▪ Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively.

▪ Good interpersonal and communication skills, works effectively as a team player.

▪ Ability to function effectively in a matrix structure.

▪ Fluent in English

About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities 

What We Offer 

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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