Senior Customer Success Business Partner

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

The Paris Office Customer Success Team manages customer portfolios across Services, Consumer Goods Products (CPG), and Industry. In this role, you will primarily oversee CPG and Industry customer accounts, covering lines of business such as Finance, Supply Chain, Human Resources, and Sales. Reporting to a Customer Success Director, this position requires a minimum of two days per week in our Paris office.

Your Impact

• Portfolio Management: Maximize customer ROI and ensure contract renewals.
• Primary Contact: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
• Team Collaboration: Work with account management teams and internal resources to execute account strategies.
• Opportunity Identification: Spot opportunities to generate sales pipeline and grow accounts.
• Customer Connection: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.

Your Qualifications

• Experience: Proven experience in: Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
• Communication: Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
• Technical to Business Translation: Ability to analyze technical concepts, translate them into business terms, and explain these complex technical concepts in business-friendly terms to customers and internal stakeholders.
• Software Knowledge: Understanding of software development processes and design methodologies.
• Leadership & Project Management: Experience leading cross-functional teams to address and resolve customer needs or projects.
• Customer Focus: Strong customer-first mentality.
• Proactive Management: Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
• Prioritization & Composure: Ability to manage multiple priorities and remain calm under pressure.

Preferred Skills

• Languages: Fluency in French and English; Spanish is a plus.
• Planning & Modelling: Experience is a plus.
• Expertise: Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
• Technology Utilization: Proficiency in leveraging technology to manage customer portfolios.

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals. 

Anaplan does not:

1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. 
2. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence. 

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