Senior HR Business Partner

Job title:

Senior HR Business Partner

Company:

Hartley People

Job description

Hartley People Recruitment, in partnership with our client, is hiring for a Senior HR Business Partner in Waterford.About the RoleThe Senior HR Business Partner (HRBP) will serve as a strategic advisor to senior leadership, aligning HR initiatives with business goals to foster employee engagement, operational excellence, and a positive workplace culture. Operating in a fast-paced contact centre environment, this role ensures HR strategies are effective, compliant, and support both employees and organisational success.Key Responsibilities

• Collaborate with senior leadership to align HR strategies with business objectives.
• Support workforce planning and organisational design to meet the needs of a high-volume contact centre.
• Analyse HR data to provide insights that drive informed decision-making and improve employee performance.
• Develop and implement initiatives to enhance employee morale and reduce turnover.
• Design retention strategies tailored to the unique challenges of a contact centre environment.
• Act as a trusted advisor to employees and managers, fostering an inclusive workplace culture.
• Lead performance management processes to ensure alignment with business goals.
• Identify development opportunities and career pathways for employees in collaboration with leadership.
• Implement leadership development programs to enhance managerial effectiveness and support succession planning.
• Provide expert guidance on employee relations matters, ensuring fair and consistent application of policies.
• Mediate and resolve complex employee issues to maintain a positive work environment.
• Ensure HR policies comply with Irish employment legislation and industry standards.
• Drive continuous improvement in HR processes to enhance efficiency and employee experience.
• Leverage HR technology and tools to optimise HR service delivery.
• Promote diversity, equity, and inclusion initiatives within the organisation.
• Support leadership in managing organisational change, including restructuring and process optimisation.
• Champion company values to foster a culture of accountability, collaboration, and innovation.
• Lead projects that enhance the organisation’s reputation as an employer of choice.

Key Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• CIPD qualification or equivalent is highly desirable.
• Minimum of 8 years’ experience in HR, including 3-5 years in a senior HR role.
• Strong expertise in employee relations, organisational development, and engagement strategies.
• Experience in a fast-paced, high-volume contact centre environment is an advantage.
• Excellent communication and interpersonal skills with the ability to build trust at all levels.
• Strong analytical skills to interpret HR data and drive strategic decisions.
• In-depth knowledge of Irish employment law and HR best practices.
• Proven problem-solving and decision-making abilities.
• Highly organised, adaptable, and capable of managing multiple priorities in a fast-moving environment.
• Measurable improvement in employee engagement and satisfaction.
• Reduced attrition rates and enhanced retention strategies.
• Successful execution of HR initiatives and process improvements.
• Effective resolution of employee relations cases with positive outcomes.

For immediate consideration, please email your CV to or call Darren O’Connor on 051 878813.Hartley People Recruitment works to the highest ethical standards in our industry. We value the trust you place in us when you send your CV. We guarantee that your CV will not be sent to any of our clients without your prior consent and are happy to provide a full, confidential consultation.

Expected salary

Location

Waterford

Job date

Mon, 17 Feb 2025 06:22:55 GMT

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