Senior Operations Manager

Job title:

Senior Operations Manager

Company:

Bolt

Job description

We are looking for an entrepreneurial and solutions-driven Senior Operations Manager with excellent analytical, leadership, and interpersonal skills to take ownership of our Hungarian taxi operations.As an ideal candidate, you should have previous managerial experience. You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. If you thrive in a high-impact, high-paced, collaborative environment and are eager to shape the future of transportation, this is your opportunity to shine.Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.Ride-hailingBudapest, HungaryAbout usWith over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!About the roleMain tasks & responsibilities:Vision: Implement the mission and strategy for the local operations – from a growth, profitability, and customer experience perspective.KPI Ownership: Ensuring outstanding driver quality and engagement in a highly competitive space. Demonstrate accountability and ownership.Leadership: Rely on the strength of our teams, continue building, developing, and leading a team of passionate people who work towards shaping the future of the local operations. Be the right hand of our Managing Director. Lead by example and establish an inclusive and successful team culture.Cross-Functional Collaboration: Work cross-functionally with Ops, Policy, Legal, Product, Finance and other teams to address unique challenges and opportunities in your markets. Navigate regulatory challenges that impact our constantly-evolving businessProcess Improvement: Overseeing the optimisation of local operational processes and procedures. Find ways to do things better and make existing processes more efficient and automated, including standardizing and centralizing processes and working with Product and support functions to systematize our needs.Problem solving: Work with local, regional and global teams to resolve critical problems impacting the business and ensure that insights advise broader critical initiatives. Ensuring both local operations and HQ teams support and collaborate actively with each other. Identifying trends, risks and improvement opportunities on a local level that may impact the business.Relationship management: Build and maintain excellent relationship with the fleets, drivers, regulators and key stakeholders. Designing and executing strategies to increase driver engagement and retention while managing our high performing operations team.Competitive Landscape: Understand the competitive mobility services, identify & resolve competitive gaps. Explore new opportunities.Reporting: Report to the Managing Director. Take responsibility for occasional hiccups and celebrate every milestone.About you:4 years of professional work experience; ideally in operations, logistics, strategy or related field; alternatively some high-growth startup experience2+ years of experience managing peopleExperience in building, improving processesData-driven decision mentality and sound business judgment via strong analytical thinkingSolid track record of building and performing in a highly cross functional environmentExtremely proactive, self starter mentality with strong organizational and project management skillsStrong communication skills. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the important points, and disseminate concrete insights. Ability to take constructive criticismAbility to thrive in an ambiguous environment that is constantly evolvingExcellent English and native-level Hungarian language skillsBecome part of our Business Operations teamWe are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.

Expected salary

Location

Budapest

Job date

Wed, 01 May 2024 05:34:41 GMT

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