Senior Product Manager Customer Experience

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Our mission is to power business growth by strengthening connections, broadening horizons and bridging divides through travel. The Transportation Product team is part of AmexGBT- Egencia global product organization and leads the entire lifecycle of Air and Rail transactions. Responsible for the end-to-end experience of the traveller, travel arrangers and travel consultants, we focus on delivering the most value to all our users and suppliers.

What You’ll Do:

• Work cross-functional Product, Technology and Operations teams to drive execution and delivery of world class products
• Partner with strong technical teams to translate customer needs into workable technology solutions
• Envision business objectives, opportunities and develop product roadmaps
• Develop and evangelize an understanding of our business traveler pain points and aspirations
• Lead the execution of products from inception through deployment
• Use data and judgement to craft our strategy and define clear roadmaps
• Deliver on our roadmap by prioritizing for maximum impact
• Catalyst of change that can influence the broader organization and community of Egencia leaders
• Anticipate delivery risks, and manage trade-offs
• Collaborative leader who builds a constructive working culture across Product, Technology and Operations
• Rigorously execute on experiments and measure outcomes
• Build relationships and make transparent decisions with diverse teams

What We’re Looking For:

You will take a lead role in expanding AmexGBT- Egencia’s flight booking capabilities, taking ownership of the whole customer journey from shopping through booking and beyond. You will work collaboratively across other Product teams, Technology, Operations, Finance and broader partners to build and implement our product delivery strategy. You have a strategic attitude and should be proficient in strategic business models and approaches. Our team aims to converge and evolve our systems to unlock the tremendous potential in the Travel Management space.

Location

Issy-les-Moulineaux, France

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

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