Senior Services Engagement Engineer / Technical Quality Manager

Location:

Bratislava (821 09) – Slovakia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Legal, Manufacturing

Advertiser:

SAP

Job ID:

132534105

Posted On: 

12 December 2025

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We are seeking a dedicated and experienced Technical Quality Management (TQM). The TQM is responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions and assuring SAP Strategy in RISE, S4HANA and Cloud. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services. The role requires a strong understanding of the customer’s business goals and the ability to provide holistic support across all SAP solutions used by the customer on the Slovak market.

What You’ll Do:

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-Understand and analyze the customer’s business goals.
-Work in close collaboration with SAP Account Team to propose solutions
-Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
-Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
-Recognize potential risks and issues and develop plans for their mitigation.
-Manage escalations in critical situations.
-Handle customer stakeholder management, including regular face-to-face interactions.
-Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
-Document and report engagement status and manage internal SAP stakeholders.

Who You Are:

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-Experienced in adoption and / or implementation of SAP Solutions.
-Understanding of SAP Transformation Programme from IT, business and governance perspective.
-Skilled in relationship building, trust creation, prioritization, and networking.
-A proven track record in addressing business concerns and demonstrating how services can provide added value.
-Demonstrated understanding of SAP-customers’ expectations and requirements, with experience in developing sustainable IT-strategies.
-Comprehension of principles and methodologies related to cloud service delivery.
-Ability to effectively resolve or drive resolution in a structured manner (for problems that necessitate the creation of innovative approaches), including the capacity to effectively report on issue resolution.
-Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
-Experience in one or more industries such as Public Services, IT, Automotive, Manufacturing,  or others.
-Foundational proficiency SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
-Fluent English and Slovak is a must.
 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careerssap.

For SAP employees: Only permanent roles are eligible for the
SAP Employee Referral Program
, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our
Guidelines for Ethical Usage of AI in the Recruiting Process
.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 443148  | Work Area: Consulting and Professional Services  | Expected Travel: 0 – 30%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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