Senior Techinal Support Engineer

Job title:

Senior Techinal Support Engineer

Company:

Johnson Controls

Job description

What you will do

• Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
• Logging and keeping detailed records of support cases
• Prioritizing and managing open cases
• Talking clients through a series of actions to help set up systems or resolve issues
• Troubleshooting system and diagnosing and solving CEM hardware or software faults
• Installing and configuring CEM AC2000 software applications & hardware
• Writing technical Troubleshooting guides, user guides & product release notes
• Delivering technical product training on hardware or software applications

What we look forEssential

• Degree in Computer Science or related subject or relevant industrial work experience.
• Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience
• Understanding of Linux including shell scripts
• Understanding of SQL
• Experience with Networking and troubleshooting servers/client machines
• Experience of Virtual Platforms including Guest OS Installation
• Experience installing and supporting Windows applications
• Self-motivated to manage your own time independently and must be able to work as part of a team.
• Willingness to travel

Desirable

• Experience in a customer-facing technical support environment
• Experience in supporting custom software applications
• Experience working within the Electronic Security industry – understanding of Access control, CCTV, DVR, Intercoms & Intruder systems
• Proficiency in any other European language

Expected salary

Location

Belfast

Job date

Wed, 27 Nov 2024 23:17:52 GMT

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