Omega Resource Group
Job title:
Service Coordinator
Company:
Omega Resource Group
Job description
Job title: Service CoordinatorLocation: North Shields, NewcastlePay range: CompetitiveContract Type: Full-Time, PermanentWe have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.Key Responsibilities-Service Coordinator
- Act as the primary liaison for customer service requests, ensuring timely and accurate follow-up
- Administer quotes, purchase orders, service requests, and invoices while maintaining commercial control
- Coordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectively
- Maintain strong customer relationships by keeping clients informed throughout the service process
- Collaborate with the Service Manager to provide first-class customer support and identify potential sales opportunities
- Handle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standards
- Monitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standard
- Support the Service Director in developing key client relationships to maximize revenue
- Work flexibly to address urgent service jobs, including occasional extended hours for international clients
Qualifications & Requirements-Service Coordinator
- Proven customer relationship skills, with the ability to manage multiple tasks effectively
- Strong commercial awareness and a customer-first mindset
- Excellent communication skills via phone, email, and face-to-face interactions
- A proactive approach to problem-solving and decision-making
- Strong organisational skills with the ability to delegate and multitask in a dynamic environment
- Familiarity with technical and regulatory changes within the industry (preferred)
What we can offer-Service Coordinator
- A supportive and collaborative work environment
- Opportunities for professional development and growth
- Competitive salary and benefits
For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV toOmega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.Candidates who are currently a Service Coordinator, Administrator, Office Administrator, Senior AdministratorFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Expected salary
Location
Newcastle, Shropshire
Job date
Sat, 14 Dec 2024 03:20:14 GMT
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