Service Desk Analyst

University of Leeds

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Grade 4 (£22,681 – £25,138 p.a.)

Are you passionate about customer service? 

Do you like working as part of a vibrant team?

Are you interested in a career in IT support?

The IT Services department are undertaking an exciting period of growth to support the digital transformation of Leeds’ largest university. We are looking for an enthusiastic person with a passion for customer service and interest in IT, to support our staff and students through this transformation. IT Services is a large, lively and diverse team, with many colleagues starting their University of Leeds journey in the Service Desk team. 

The department has a commitment to staff development and to supporting our Service Desk team to progress their careers across our wider IT service. And the department is growing, so this really is a fantastic career opportunity.

This role will be based on the university campus.  We are also open to discussing flexible working arrangements.

  • 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
  • Generous pension scheme options plus life assurance
  • Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
  • Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

More About the University

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

This is a meaningful role where you will be supporting the world-changing research and teaching the University undertakes, if this energises you, apply today.

How to apply:  

The University of Leeds has engaged the services of Harvey Nash, to whom applications should be sent. 

To apply, please visit:  

For an informal and confidential discussion, please speak with our advisor at Harvey Nash: 

Kyle Gauntlett, Associate Consultant 

+44 (0) 113 202 8900 

[email protected]

Location:  Leeds – Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Section:  Employee and Customer Engagement
Category:  Administrative and Clerical Support
Grade 4

£22,681 to £25,138
Post Type: 

Full Time
Contract Type:  Ongoing
Release Date:  Monday 04 September 2023
Closing Date:  Monday 18 September 2023
Reference:  CSUIT1637
Downloads:  Candidate Brief

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