Service Engineer

Job title:

Service Engineer

Company:

Electronics For Imaging

Job description

EFI is looking for a Service Engineer to join our InkJet Business Unit in Spain, Almazzora.Job Description:Create and implement solutions for field and customer service issuesWork as an escalation focal point for phone center personnel for on-going reliability and repair issuesAcquire and analyze all customer and performance data on assigned product(s), to determine appropriate corrective actionAccountable for serviceability development for new product and commercialized machinesServe as highest level technical support for the product(s)Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materialsWork with Sustaining Engineering to generate product modifications for commercialized productsWork with training developers to create content for new product trainingUpdate product content on service websiteReview product documentation for technical accuracyReview Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plansGenerate ECOs based on field performance dataParticipate as Service Representative to Product Life Management teamsDrive decisions to reduce on-going warranty costsJob Requirements:

• Bachelors Degree in Mechanical Engineering
• 3+ years field service experience troubleshooting complex mechanical equipment
• Strong PC troubleshooting skills
• Able to travel up to 25% of the time on short notice
• Strong customer interface experience
• Excellent proficiency in MS Office Suite
• Excellent interpersonal, communication and analytical skills
• Sense of urgency

Desired:

• Product Commercialization/Product Life Management experience
• Data driven analysis, problem solving and decision making
• Leadership
• 3D Design software basic concepts skills.

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.

Expected salary

Location

España

Job date

Thu, 13 Mar 2025 05:25:49 GMT

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