Service Manager (supervisor técnico)

Job title:

Service Manager (supervisor técnico)

Company:

Atlas Copco

Job description

What will your main objective be?Responsible for managing, supervising and supporting a team of technicians, ensuring that the team is working efficiently and effectively to perform their daily tasks and to meet the company goals and objectives.How will you get it?People Management of your team of techniciansResponsible for coaching, following up, and ensuring that the team is always adhering to the health and safety guidelines.​Responsible for service technicians’ development, that is, be sure that skills and capabilities are in line with the needs of assigned territory, designing their training plan (together with HR and technical support) and verify the efficiency of the training in field.Develop a strong relationship with customersCustomer service: visit customers’ premises for complex issues / support the CTS sales team & equipment sales force as a consultant / reports on special interventions / reports of failures in breakdown of contracts.Control and improvement of the business indicators by supporting the different process management areas and the internal partnersControl and follow up activities: cost & labour execution / KPIs as productive hours, utilization efficiency, travel ratio, indirect costs,…/ WIP / complex technical problems / attend technicians in the field / responsible for tools and service cars to be in good conditions / etcWe offerpermanent contractflexible timetablepension plancompany carlife insuranceflexible remuneration (health insurance and childcare vouchers)free access to our learning platform (internal courses, English courses and all LinkedIn Learning training)purchasing discount platformdiscounts with training organizations for employees and their familiesaccess to all Group vacancies in our Internal Job MarketChristmas gifts for employees (basket, gift vouchers for children, …)We will need from you some experienceExperience in similar roleExperience in managing teamsAnd some knowledge and personality requirementsEngineering/ technical degree or similar by experience in compressor area.Technical knowledge on compressor techniqueKnowledge of Spanish (native) and desirable English language (at least, B1 level)You will be a plus in our team, constantly collaborating with other departments, building new ideas, believing that there is always a better way of doing things. A positive and dedicated person, with the ability to communicate with influence, to plan and to solve problems, looking always for customer satisfaction. Passionate about learning and inspiring others to learn.The candidate will be able to travel 60% of the time.The position will be located in BarcelonaDiverse by nature and inclusive by choice

Expected salary

Location

Barcelona

Job date

Thu, 23 Jan 2025 02:13:49 GMT

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