Services Engagement Associate (f / m / d)

Location:

(1021) Vienna, Austria, Austria

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Manufacturing

Advertiser:

SAP

Job ID:

130314783

Posted On: 

04 April 2024

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Purpose and Objectives

SAP Digital Business Services is recognized for its world-class service and support offerings. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customer’s solutions and safeguarding their operations.
SAP Support premium engagements (SAP MaxAttention, SAP Active Embedded) are tailored solutions for the innovation, implementation, operation, and upgrade of SAP solutions. This program is the leading edge of the SAP support offerings for midsize and large customers. It is unique in the IT-market.

For the execution of our premium engagements we are looking for Services Engagement Associates or Associate “Technical Quality Managers” (TQM) working onsite at our customer’s premises and remote. As an Associate TQM you will act as SAP’s Support front office lead within the customer’s IT-organization. You will architect the service plans to the customer’s needs and head the service delivery. You will be involved in the customer’s SAP projects as a supervisor from SAP’s point of view, thus proactively safeguarding implementations, operations, and upgrades. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP Support on project level. As an Associate TQM you will work together with a Lead TQM in larger engagements and starting sole responsibility in smaller engagements.
 

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

What you will do

-Understand the customer’s solution landscape, business processes and initiatives
-Provide transparency about your customers status overall and maintain the project status information for the customer where you are working on
-Identify areas of risk or for improvement overall
-Create detailed engagement and service plans and drive their execution
-Being able to communicate with the development and Mission Control Center
-Prequalification of issues & problems and raise issues
-Support customer after going live
-Defines content and schedule of quality gates in cooperation with the project manager
-Responsible for quality assurance in the quality gates
-Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)
-Coordinate involvement of SAP Support resources onsite and in the back office
-Identify top issues, define according action plan and drive the resolution process
-Acquire the role of a trusted SAP advisor inside the customer organization
-Report to management and executive level
-Be always aligned and updated with the SAP Strategy
-Be always curious and updated with new SAP solutions
 

What you bring

-Bachelor’s in Computer Science, Sciences, Mathematics, Engineering or similar field
-Excellent presentation and communication skills
-General Understanding of IT architectures and IT innovations like AI
-Feel comfortable to work with customers
-Preferred: SAP business process & technology skills
-Preferred: Project management experience
-Mandatory: fluent in German and English language

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careerssap
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389386  | Work Area: Consulting and Professional Services  | Expected Travel: 0 – 10%  | Career Status: Graduate  | Employment Type: Regular Full Time  #LI-Hybrid.
 

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