Cross Border Talents
Job title:
Slovenian Customer Service Representative
Company:
Cross Border Talents
Job description
Job Title: Slovenian Customer Service Representative Travel IndustryJob Type: Full-Time | On-site/Hybrid
Language Requirements: Slovenian (C2 Level), Advanced EnglishDescriptionAre you an empathetic individual with a passion for delivering exceptional customer service? Do you enjoy problem-solving, working in a dynamic environment, and being part of a team? If so, this opportunity is for you!You will play a key role in assisting both international travelers and partner agencies, helping to ensure seamless travel experiences.Responsibilities
- Deliver excellent customer support for a leading travel company by identifying customer needs and providing tailored solutions.
- Manage communications with international travelers and accommodation suppliers via email and phone.
- Offer guidance on various inquiries related to payments, technical requirements, and services while adhering to set processes and maintaining high standards of service.
- Maintain a solution-focused approach when addressing customer issues and ensure customer satisfaction in every interaction.
Requirements
- Language Skills: Proficiency in Slovenian (C2 level) and advanced English proficiency.
- Communication: Strong verbal and written interpersonal skills, with the ability to empathize and resolve inquiries.
- Tech Skills: Comfortable with tools such as Office 365, CRM databases, and other internal platforms.
- Problem-Solver: A proactive mindset aimed at finding solutions to a range of customer challenges.
- Adaptability: Open to changing business priorities and fast-paced environments.
- Industry Knowledge: Familiarity with accommodation or travel platforms is an asset.
- Work Location Flexibility: Ability to work onsite and remotely within 100km of the office.
Previous experience in customer service or contact center environments is a plus.Benefits
- Work Schedule:
- 38.5 hours/week (Monday-Sunday).
- Available shift: 15:00 – 23:00h.
- Temporary contract with potential for a permanent role.
- Perks and Offerings:
- Access to recreational group activities (e.g., running, beach volleyball, etc.).
- Private health insurance option available upon securing a permanent contract.
- Flexible remuneration packages (e.g., childcare or transport) post-probation.
- A multicultural and innovative work environment supported by modern office facilities close to public transport.
- Free coffee daily, and fresh fruits once a week.
- Comprehensive training: 3-week onboarding and ongoing coaching sessions.
Expected salary
Location
Barcelona
Job date
Fri, 28 Feb 2025 23:26:03 GMT
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