Specialist GBS Acct & Sales Ops – Italian Speaker

Location:

Portalegre, Portuguese areas, Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

131524194

Posted On: 

21 January 2025

 
Specialist Account & Sales Operations (m/f/d)
 

Area:
                                                                                                         GBS      

Department:
                                                                                            Account & Sales Operations            

Direct Reporting Line:
                                                                          Team leader – Account & Sales Operations

Indirect/Secondary Reporting Line:                                                  

Subsidiary/Country:
                                                                              

Location:
                                                                                                  Porto

GSMS Grade:                                                                                           
P2

Number of Personnel Managed:
                                                        –

Cost Center/Budget/Revenue Responsibility:
                                  –

Purpose & Overall Relevance for the Organization:

Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas)

Responsibilities:

-Provide Account operations support to all assigned customers in specific market.
 

-Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and provide information such as related to orders and articles and

compiling various order-related analyses at the request of customers or Sales.
 

-Work in close cooperation with internal and external departments (e.g. Sales
, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:
 

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-Backlogs, cancellations, launches, pre-pack promotions, etc.
-Returns and complaints.
-Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management
-Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations
 

-Perform order book management by recording and managing all types of orders; manage deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitor electronic receipts for errors and correcting these errors using the tools provided.
-Work in close collaboration with dedicated customer portfolio, performing calls and sharing information with sales.
 

-Coordinate special handling for new requests and support in processing of returns and complaints.
 

-Track carrier deliveries and parcel deliveries.
 

-Request return and/or intermediate transport from the logistics partners.
 

-Process damage reports and notify the Insurance department in case of damage and losses.
 

-Record all processes in the CRM system and log this information in the statistics for the purposes of status monitoring and KPI analysis.
 

-Work in close cooperation with the Sales team and support them in customer service by providing specific expertise in the processes involved.
 

-Perform special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.
 

-Work in close cooperation with
colleagues from other groups within Accounts & Sales Operations.
 

-Support direct management with analysis and improvements, such as Problem-Solving preparation, controls review and implementation.
 

Key Relationships:

Customers, Sales Channel
Management, Account operations, Global Operations in Italy (Purchasing, Warehouses, Customer Fulfilment, Inbound and Outbound), Credit & Collections, IT, Planning, Finance and Controlling, Marketing, external providers such as forwarding companies, and central regulation bodies.

Knowledge, Skills, and Abilities:

-A strong Customer Service focus and excellent communication skills.
-Advanced working knowledge of MS Office, SAP/CRM, and Business Objects
-Fluency in Italian (
written and spoken)
-Advanced English knowledge (written and spoken)
-Understanding of costs and of sales generation
-Process-oriented mindset and in-depth understanding of complex correlations.
-Proactive, Autonomous
, and independent working style
-A high level of problem-solving ability
-Ability to contribute to a team environment where performance is measured.
-Experience in working under pressure to meet deadlines and conflicting priorities.
 

Requisite Education and Experience/Minimum Qualifications:

-Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus.
-2+ years’ experience in providing customer support in the field of customer service, sales or logistics.

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