Specialist, User Support Services (maternity cover)

Job title:

Specialist, User Support Services (maternity cover)

Company:

Nilfisk

Job description

Join our User Support Services Team in our friendly Budapest IT Innovation and Business Services HUB!Specialist, User Support Services (maternity cover)This position is covering a maternity leave expectedly until end of May in 2026.Your Main Responsibilities will be:Incident Management: You will be a first point of contact for Nilfisk end-users who need technical guidance or help related to issues with IT products and services.Request Fulfillment: Responsible for managing IT requests from users, assessing their needs, and providing support or solutions accordingly.Major Incident Management and Problem Management: In charge of raising awareness and reporting major incident and problem ticket candidates.Knowledge Management: Responsible for Knowledge Base content creation and modification.Continuous Service Improvement: Recommends and supports service improvement initiatives.Required Skills and Competencies:Min. 2 years’ experience in IT Service Desk, IT Service Management (required)ITIL certification (preferred)Service & customer-oriented, able to multitask, self-driven, excellent communication skills, also with non-IT people, confidential, proactive and able to generate creative solutions, team playerExcellent English skills in reading, writing and speakingBasic IT knowledge (Windows, M365, Infrastructure, Network, Business Applications, Android and iOS devices, Service Desk tools)Additionally, Spanish/Chinese knowledge may be advantageWhat we offer:Being part of a dynamic multinational environment and Scandinavian Company CultureTrainings for your professional developmentChallenging and interesting tasksGreat and enthusiastic teamCompetitive salaryAdditional benefits:Monthly gross 46.000 HUF cafeteria (can be spent on meal voucher, travel support, leisure contribution, health support, loan support)Free access to Tüske csarnok 2 times a week for gym or swimmingFree parking in the garage of the officeFlexible working hours (50% from home – 50% from the office)Travel contribution for daily commute (home-work place)Fruit days every weekPsychological support (for both work and personal life related matters)Employee discount on Nilfisk productsMassage in the officeYearly onsite medical screeningAbout NilfiskOur ambition is to improve quality of life worldwide by changing the future of cleaning. To achieve this, we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Here, you will find the freedom to speak your mind and to do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. Are you ready to make a lasting impact?Interested? Please submit your resume on our career site!#Li-HybridLet’s create a cleaner future togetherClean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.Job applicant FAQDo you have questions regarding the recruitment process or alike? Please visit our .

Expected salary

Location

Budapest

Job date

Wed, 26 Feb 2025 03:47:10 GMT

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