Sr Customer Service – Neurovascular – Portuguese and Spanish

Location:

Madrid, Madrid, Spain

Salary:

Negotiable

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills: 

Customer services

Advertiser:

NonStop Consulting

Job ID:

131673540

Posted On: 

11 March 2025

NonStop is seeking a Senior Customer Service Representative to join our client, a multinational company specializing in the MedTech industry.

This role is within the Neurovascular division, where the candidate will play a key part in delivering high-quality customer support. They will have the opportunity their expertise across various aspects of the role, ensuring seamless service and contributing to the division’s success.

Main Activities and Responsibilities

* Order and credit processing;
* Organising returns and collections, and handling proof of delivery and pricing requests
* Handling of emails and incoming calls
* Proactive communication with internal and external customers
* Investigation and resolution of invoice disputes
* Recording and tracking of problem resolution and related customer communication
* Demonstrate knowledge in at least one or more complex areas/processes
* Assumes specific areas of responsibility such as key accounts, complex orders (e.g. capital orders, batch consumption) effectively prioritises tasks within these areas
* Assumes responsibility for complex queries related to these areas
* Investigating and resolving disputes related to invoices and pricing queries
* Maintaining the management of the quality system in accordance with ISO 9001.
* Maintaining the management of the environmental system according to ISO 14001.
* Executing the correct segregation of waste in your department.

Training

* High school diploma or equivalent Preferably:
* Additional education in a relevant discipline, but not an essential requirement.

Experience Essential:

* 3 years in customer service, order management or contact centre roles.
* C2 level of Portuguese and Spanish, B2 level of English
* Demonstrated ability to build strong relationships with customers and colleagues;
* Proactive and professional comunication with sales team members and customers;
* Intermediate level knowledge of MS Excel, MS Outlook, MS Word, Internet
* Basic knowledge of ERP systems;

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