Student Casework Officer

University of South Wales

Academic Registry is looking to appoint a Student Casework Officer. This is an exciting role, which is critical in ensuring our student casework is effectively managed and administered.

You will work in partnership with faculties, professional services departments, and other teams in Academic Registry in the delivery of services.

This role is critical in ensuring student casework is effectively administered. You will act as the supporting officer for student complaints, student conduct and fitness to practise cases, supporting the Investigating Officer by providing advice and guidance on the University’s regulations and procedures and taking full and accurate notes and minutes.  You will also service and clerk meeting and hearings, compile case files for the OIA, assist with drafting representation letters and produce Freedom of Information and Subject Access Request responses.

You will have excellent written and verbal communication skills and planning and organisational skills. You must be able to deliver work of a very high standard in a service area where attention to detail and the ability to prioritise and manage challenging deadlines is critical. Staff within the Student Casework Unit have to deal with sensitive and potentially distressing matters and, consequently, a high degree of emotional resilience is imperative.

While experience working in a Higher Education environment is desirable, this is not essential.

A flexible approach to working hours may be necessary, with some work occasionally taking place outside normal office hours.

Academic Registry is one of the University of South Wales’ (USW) professional service departments, delivering a range of key administration and information services for students throughout their studies, from enrolment to graduation. We also oversee the University’s arrangements for academic quality assurance and enhancement and provide casework services for students.

This is a full-time permanent role. The University is currently operating a hybrid model of working; however, you will be expected to work on campus for part of the week. While the role will be based in Academic Registry at Pontypridd, you may also be required to work at the University’s other campuses at Cardiff and Newport.

Benefits on offer include 30 days’ annual leave plus bank holidays, a generous pension scheme and family friendly policies. A flexible approach to working hours may be necessary, with some work occasionally taking place outside normal office hours.

Our people are our most important resource. We aim to enable staff to develop careers within the Academic Registry and across the wider HE sector, offering developmental and career enhancing opportunities. We embrace the University’s Core Values and the Association of University Administrators ‘Professional Behaviours Framework’.

For an informal conversation about this post please contact Jessica Wood: [email protected]   or Siobhan Coakley, [email protected]  

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges. 

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