Allied Irish Bank
- Location:
- Dublin, Leinster, Ireland
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Finance, Banking & Insurance Jobs
- Other Industries & Skills:
- Human Resources, Recruitment
- Advertiser:
- Allied Irish Bank
- Job ID:
- 130131989
- Posted On:
- 02 March 2024
Role:
Technical Analyst
Location:
Central Park, Leopardstown, Dublin
This role is being offered on a permanent, full-time basis.
About the Role:
We are looking for a motivated and talented Technical Analyst to deliver best-in-class Customer Engagement Systems. You will primarily be working on systems that our staff use to assist our customers. Experience with Microsoft Dynamics would be beneficial.
Key Responsibilities Include:
-Define and document business processes and requirements through collaborative stakeholder / staff engagement and workshop facilitation.
-Interpret and translate requirements into viable solutions, implementing system changes in a highly collaborative fashion, with tangible business benefits.
-Manage system change requests.
-Support the software delivery process end-to-end.
-Document procedures, communications and training materials.
-Facilitate Train the Trainer or Training sessions.
-Manage assigned projects and adhere to agile delivery standards.
What you will bring:
-A good understanding of process, systems and data concepts.
-A proven track record in demonstrating a systematic, disciplined, and analytical and customer focused approach to problem solving.
-A good communicator, comfortable interacting with people at various levels across business and IT functions.
-Can work as a motivated self-starter who can work with limited supervision, with ability to work in a changing and challenging environment, with a record of producing high quality business analysis deliverables.
-Proven academic record (Business and/or IT), with 3+ years’ experience working in a customer focused environment and/or financial services.
Life at AIB
At AIB, we have a clear purpose – Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.
We are building a culture that breaks the conventions of what our customer and employees expect of a bank.
We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request Apply the Talent Acquisition team at #
If you feel you have what it takes, click apply and fill in the online application form. If you would like more information the Talent Acquisition Team at # when? Closing date is Friday the 15th of March 2023
Disclaimer:
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
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