Technical business analysts with Contact Center / CRM (100% Remote)

Job title:

Technical business analysts with Contact Center / CRM (100% Remote)

Company:

UST

Job description

Job Description:UST is looking for the very Top Talent…and we would be delighted if you were to join our family!More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.What are we looking for?We are looking for an Technical business analysts with Contact Center / CRM , working close to one of our main clients.First of all, the resource will need to schedule with technical SMES to understand what are the changes that the project will introduce and what is the expected milestone in which this change is going to happen – Then, the resource will require to analyse the impact of this changes and if the project will provide solutions to mitigate this impacts. The resource will establish follow up sessions with the impacted teams to provide the status of the change, schedule POCs or provide details about the training plan. Mandatory skills ‘- vast previous experience in a similar role in Financial services – Strong written and verbal communication skills in English – proactive, hands on role and ensuring actions are completed, followed up on – Knowledge of Mainframe and MQ Nice to have skills – Previous experience using collaborative and knowledge share tools such as JIRA, Confluence and Teams; – Good understanding of Agile development/Software life cycle; – Product Owner, Scrum Master, Agile certification; – Financial Services industry experience, preferably within mortgages.Valuable and desirable: being entitled of Disability Certificate (at least 33% score).Work location100% remote within Spain.Work scheduleBusiness Hours. No intensive working days for friday or summer.What can we offer?23 days of Annual Leave plus the 24th and 31st of December as discretionary days!Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)Free access to several training platformsProfessional stability and career plansUST also, compensates referrals from which you could benefit when you refer professionals.The option to pick between 12 or 14 payments along the year.Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)UST Club Platform discounts and gym Access discountsIf you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. We are waiting for you!In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality.Skills:Jira,Confluence,English, Contact Center, CRM, BA, BankingAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Expected salary

Location

Madrid

Job date

Sat, 06 Apr 2024 04:54:21 GMT

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