Technical Success Manager

Location:

Krakow, Lower Silesian, Poland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Engineering Jobs

Other Industries & Skills: 

Utilities & Services

Advertiser:

Bentley Systems

Job ID:

130270179

Posted On: 

27 March 2024

Technical Success Manager

Location:
Poland, Remote

Position Summary:

A Technical Success Manager is a new, innovative position that requires a highly-communicative colleague who can build strong relationships and become a trusted technical point of contact with Bentley priority accounts to ensure they receive best-in-class service through analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their current technical or process issues. For example: 

-A user come across complex technical challenges that impact their ability to deliver projects and require cross functional Bentley efforts to resolve in a timely way (for example: a performance issue that requires contributions from multiple teams to resolve). The role of the Technical Success Manager is to bring together different disciplines as required to quickly implement and execute a resolution plan.
-A user encounter product defects or interoperability issues. The Technical Success Manager will analyze trends of these issues at their accounts and across other accounts and action to help prevent further occurrences by creating a business case to fix the root cause of the incident.
-Users need a primary point of contact who they can engage for guidance and direct the user to the appropriate content or resource. For example, analysis, documentation, learning path, or blueprints.
 

Your Day-to-Day:

-Own the technical health of an account by acting as the primary point of contact
-Develop, coordinate (across multiple teams as required), and implement a resolution plan.
-Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation.
-Provide Success Managers with findings that could affect user-specific Success Plans
-Track/identify trends with support cases to provide product teams with strategic areas of focus.
-Communicate and present status updates to internal and external executive leadership.
 

What You Bring to The Team:

-3+ years of either consulting, product support or development in an infrastructure or engineering design environment
-An understanding of information management with strong emphasis on engineering design, together with relevant industry experience
-Experience with supporting a ProjectWise solution, including:
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-ProjectWise Design Integration
-ProjectWise Drive
-ProjectWise Web (CONNECT or PW365)
-Knowledge of Bentley iTwin and Design Review
-Strategy for datasource configuration, especially with constructing BIM design processes.
-Knowledge with Microsoft SQL is a plus.
-Exposure to BIM policies, procedures, and processes
-Awareness of Bentley products and their relationship with Bentley product lines and brands
-Experience with OpenRoads, MicroStation, or SYNCHRO a plus
-Possess strong organizational skills, including critical thinking and problem solving.
-Ability to manage multiple accounts and complex project initiatives.
-Full professional proficiency in English language.
 

What We Offer:

-A great Team and culture – please see our Recruitment Video.
-An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
-Competitive Salary and benefits.
-The opportunity to work within a global and diversely international team.
-A supportive and collaborative environment.
-Colleague Recognition Awards.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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