Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Create your journey at Amex GBT!

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. 

Neo is an online booking tool (OBT) as well as an expense tool for business travel.

It allows a user to search and book a business trip in a user friendly and performant web application. It gives him access to different transport modes and travel suppliers within the travel policy set by his company.

This richness of choice makes the functional part very exciting and the technical challenges even more attractive.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. 

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day 

Advise and provide technical expertise to customer requests.

Troubleshoot issues thoroughly by understanding the impact of solution before providing the resolution. Provide complete case research conducted prior to escalating the case to 3rd Level, Internal Partner Team or Vendor/technology partner.

Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients.

Be in contact with R&D and Product teams to raise issues/bugs and do the follow-up (Jira)

Collaborate with all support colleagues worldwide.

Ensure SLA agreements are adhered to for problem resolution.

Liaise with various suppliers (GDS, hotel platforms, SNCF, Trainline, etc) if we are facing an external issue.

Be responsible for carrying out any missions that may be entrusted to you in the course of your duties.

What We’re Looking For 

Experience in technical support.

Experience with customers

An experience in the travel industry and knowledge of GDS would be a plus.

Fluent in English and French.

Team spirit, curiosity and the willingness to research and investigate.

Good oral and written communication

#GBTJobs

Location

France

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

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