Tribe Lead Servicing

Job title:

Tribe Lead Servicing

Company:

Proximus

Job description

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.We are looking for a dynamic and enthusiastic Tribe Lead Servicing to join the DTI Enabling Tribe & CA (ENA) organisation.You will be leading the Servicing Tribe, responsible for all transformations in the broad area of servicing and with a direct contribution to smooth customer experiences in all service lines and service channels for professional and residential customers. This encompasses the

• CRM and customer databases
• Technical Servicing platforms
• Call Center Solutions
• Field Operations and workforce management platforms
• All customer communication platforms

Role Overview:As the Servicing Tribe Lead, you will focuse on value creation, growth, and serving customers. You will develop the right strategies and tactics to deliver desired business outcomes and to determine what work needs to get done, how much to invest in which efforts, and how to prioritize opportunities.Within the scope of your squads, you will play an important role in aligning on how to reach the tribe’s objectives and manage dependencies. As a Tribe Lead, you collaborate with chapter leaders to match the right people to the right squads.Key Responsibilities:Define vision, roadmap and OKR’s

• Accountable for the tribe vison and roadmap and rallies everyone behind it
• Foster an driving mindset in bringing new technologies such as GENAI and a strong sense of innovation as key enablers to transform the servicing strategy of the company.
• Engage the tribe in translating the vision into ambitious and actionable objectives and targets
• Navigate smartly through the governing mechanisms (RWP, QBR) to drive the implementation of that vision.
• Foster partnerships with other tribe leads to agree on common goals and priorities that serve the overall company’s interest.

Focus on value creation, growth and serving customers

• Accountable for achieving the tribe goals and managing allocated budget.
• At ease in juggling between short-term and long-term goals
• Be smart in prioritising work towards achieving results

Create empowered teams and foster a co-accountable IT-business mindset

• Collaborate with chapter (area) leads to optimize tribe composition and resourcing based on QBR input
• Facilitate effective collaboration within this tribe and across tribes
• Empower and guide the product owners to provide day-to-day guidance on objectives, priorities, and tasks.

Your ProfileYour profileIf you have :

• a proven track record with 8 to 10 years of experience in a leadership role – including 5 years of experience in an IT environment
• a solid IT – telco – software development lifecycle knowledge.
• strong communication and negotiation skills combined with an analytical and problem solving mindset
• servant leadership qualities and able to create enthusiasm and creativity with people
• at the same time, keep a close connection with the business evolution needs
• … and solid experience working on projects that cover several organizations, segments, and feel comfortable in working in an Agile environment

What do we offer you?

• We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
• We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
• We encourage personal growth. At the Proximus Academy, you won’t even want to miss a session.
• We are, of course, committed to sustainability. What else did you think?
• We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
• We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
• We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
• And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click (or apply) to discover what else we offer.

Expected salary

Location

Bruxelles

Job date

Thu, 27 Mar 2025 03:38:59 GMT

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